GAIL's Bakery Soho Reviews Summary

Atmosphere and Layout

Pros:

• "The seats by the window are great to sit at and people watch while you enjoy your buttered scone and coffee."
• "Very cute bakery that serves a vast array of delicious baked goods at the best prices, optimal hygienic conditions and with a really friendly and professional staff as well."
• "What a delightful bakery. The scent from the fresh baked goods is intoxicating."
• "Cosy place with amazing pastries and desserts."
• "The bright white exposed brick interior is so welcoming and airy."
• "The atmosphere and aesthetics of the bakery are lovely."
• "Great little gem in the middle of tiny soho streets."

Cons:

• "This particular location is quite small."
• "The layout of the cafe is poor and very unattractive."
• "The actual store is quite small and during peak times it can get very busy - not unusual to see a queue out the door."
• "Every chair is taken up by someone sitting there idly with a laptop."
• "Just a few seats inside and 2-3 tables outside so I wouldn't recommended for a big group of people."
• "It was not really the most pleasant location to have breakfast."
• "A bit disappointed by the size of the one in Soho, I was expecting it to be much bigger with more sits and, most important with a wider selection of food."

Service

Pros:

• "Prepare a remarkably good cup of coffee made with beans from a London roastery, Union."
• "The staff just made my mornings better, they are so kind and nice, always smiling and ready to help."
• "That's all fun and wonderful but what really makes it special is that the staff appreciated our enjoyment and got to know us."
• "Kat was the most attentive server! They made our experience so relaxing and really looked after us."
• "Shout out to the staff, went extra mile."
• "I was served by a really polite and informed member of staff."
• "Staff really friendly."

Cons:

• "The bakery is very good but the service is terrible.. They do the bathroom cleaning an hour before the closing !!?"
• "In 1 hour no member of staff cleared any tables....you’ll find better service in McDonald’s."
• "The problem is that the staff doesn't seem to have a clue on how to deal with customers."
• "The tables were also left very dirty as were the toilets."
• "Pretty decent bakery and good selection of tea. However, staff were more keen on chit chatting than attending to customer."
• "Staff that was on till very unpolite, rude, no manners no good morning no how can i help absolutely nothing."
• "TERRIBLE customer service. If I could give 0 stars I would have."

Food and Beverages

Pros:

• "Best scones in London so far! Gail’s bakeries are great!"
• "Honestly all pastries are so yummy, variable tea options but they don’t have teapots!"
• "Their chocolate chip cookies are the best I have ever had."
• "Their cakes are amazing and they have a wonderful selection of teas."
• "The food is quite modern, artisanal type stuff made using very fresh ingredients, and the baked goods are excellent."
• "Fantastic small bakery in the heart of Soho. They offer delicious cakes, brownies, scones (try the one with cheddar and chives!) and all types of bread."
• "The almond croissants were phenomenal and the small little honey cakes were our favorite."

Cons:

• "One thing I'd steer clear of is the coffee, it often takes ages to be made, and I've never had a good one the multiple times I've taken a chance."
• "Unfortunately the scone was disappointing. We expected it would be warm but it wasn't."
• "Christmas cinnamon rolls (9/10) very good taste but was fatty alots of butter."
• "All the items were kinda cold, they should have heated it (should make it a standard practise for all bakery items) for perhaps a better or memorable experience."
• "Some of the cakes sit around a bit too long too IMHO."
• "Coffee tasted like cleaning liquid."
• "Coffee could be better."