GAIL's Bakery Dulwich Village Reviews Summary

Food Quality

Pros:

• "Very good cinnamon bun, good latté."
• "Lots of fresh options ranging from the delectable pastries, to hearty vegan fare."
• "The pastries I bought were fresh and everyone on the receiving end was begging for the location so they could go to this Gails rather than the one near our office in Mayfair."
• "Prices appeared ok and the meals were tasty."
• "Just awesome...it is always busy but for a reason...great selection of bread pastries and some decent cooked breakfast."
• "The food is absolutely delicious and the service is very fast."
• "The pastries and breads they make themselves are also very delicious."

Cons:

• "Scramble eggs where served on thick cold toast and were over cook more like chopped up hard cold omelette than soft buttery scramble eggs."
• "Pancakes are so bad that even the kids complained about it."
• "They forgot my mushroom soup and when it finally arrived it was lukewarm and tasted stale."
• "Paid fiver for a cheesecake...the ingredients and craftsmanship probably amounted to less than a quid..."
• "The clotted cream on my scone was not solid like it should have been."
• "There were numerous flies crawling all over the food at the counter."
• "Food not bad but typically overpriced."

Service

Pros:

• "The female manager was really nice, she resolved the issue and gave me a free brown sourdough loaf, it genuinely made my day."
• "Stopped here for a coffee after visiting the Rembrandt exhibition at the Dulwich Portrait Gallery. Café was well run with a good selection of sweet and savoury pastries available."
• "Prompt customer service with a nice smile."
• "Coffee is great too, often busy but great service and don't have to wait that long before your drink is in hand."
• "Very friendly staff, fresh baked breads and pastries."
• "Thanks to all the staff to their hard work and to do their best to comply with the actual circumstances, keep it up!"
• "The customer service is always excellent and the staff are so lovely and attentive, and of course, the food is consistently tasty."

Cons:

• "Another morning visit and more Terrible service, rude staff, poor stock management, continuously out of product."
• "Visited today. Dirty cutlery, dirty cups."
• "Used to be very friendly place but not any more."
• "Staff were extremely rude to me when I waited over 40 minutes to be given the wrong order twice."
• "Awful, slow service. I would recommend going to any other coffee shop in the local area."
• "One downside is that intermittently new staff come in, most of whom continue the good tradition and are very helpful and friendly, but some new staff treat the job and the customers with indifference and excessive rudeness."
• "Staff with an attitude and not really attentive!"

Cleanliness

Pros:

• "Sat outside there on Saturday & it had a pleasant relaxed atmosphere."

Cons:

• "Dulwich Gail's was messy and felt unclean- all empty tables still with dirty plates."
• "Toilet filthy."
• "Visited today. Dirty cutlery, dirty cups."
• "I saw the staff (first incident a staff with a head gear) picked up the cinnamon bun with his bare fingers; he couldn't be bothered to use the tongs!"
• "I then noticed the same waitress walking the length of the café from the lavatories, coughing without putting her hand in front of her; some seated customers shied away from her."
• "I went last week and had the worst tea of my life with a dirty cup."
• "There were numerous flies crawling all over the food at the counter."

Atmosphere

Pros:

• "A branch of this high end bakery chain in the Dulwich village - spacious, although a little dark once you get into the main part of the cafe."
• "A classy establishment in a classy area ... that delivers on exceptionally decadent baked goods!"
• "Very cozy place and nice staff. Very attractive cakes, cookies and salted things to eat."
• "Wow...great food and coffee, lovely atmosphere and location is superb!"
• "Visited on a weekday so cannot talk about it's busiest. The offerings were very nice with a positive atmosphere. Frequented by cosmetically altered yummy mummies and a gaggle cackling in the background but it was all very tolerable."
• "Sat outside there on Saturday & it had a pleasant relaxed atmosphere."
• "The ambience and vibe of the venue is very Dulwich Village."

Cons:

• "I don't think I will be going there again! I'd rather go to Patrick's Café across the road."
• "The service, attitude and contempt of customers today was so bad I will never go back."
• "Sadly there are two reasons why I won't come over here: clueless service, and I cannot take my dog inside despite keeping her on short lead to order a coffee or food for takeaway."
• "Today was a full scale staff row."
• "The seating capacity has been reduced enormously and it’s now basically turned into a grab a coffee and go joint."
• "A beautiful cafe ruined."
• "It had a lovely community vibe now it is simply., a cafe with cupboards and no seating."

Value

Pros:

• "Prices appeared ok and the meals were tasty."
• "Prices not too bad despite it being a very upmarket area."

Cons:

• "A pound of beef in Bangkok. A taxi from Lilongwe to Blantyre in Malawi. Or an avo toast at Gail's. Decide how you want to spend £8."
• "Paid fiver for a cheesecake...the ingredients and craftsmanship probably amounted to less than a quid..."
• "I was charged almost £2 over for two loafs of bread."
• "Food not bad but typically overpriced."

Staff Attitude

Pros:

• "The female manager was really nice, she resolved the issue and gave me a free brown sourdough loaf, it genuinely made my day."
• "Very friendly staff, fresh baked breads and pastries."
• "Thanks to all the staff to their hard work and to do their best to comply with the actual circumstances, keep it up!"

Cons:

• "Another morning visit and more Terrible service, rude staff, poor stock management, continuously out of product."
• "Used to be very friendly place but not any more."
• "I was served by someone who looked like manager because she wasn’t wearing an apron. She was rude."
• "Staff were extremely rude to me when I waited over 40 minutes to be given the wrong order twice."
• "One downside is that intermittently new staff come in, most of whom continue the good tradition and are very helpful and friendly, but some new staff treat the job and the customers with indifference and excessive rudeness."
• "Staff with an attitude and not really attentive!"
• "Very rude staff."

Inclusivity

Pros:

• "We arrived in Dulwich Village, London from Toowoomba, Australia about 3 weeks ago... We will miss you."

Cons:

• "Unfortunately I have experienced racism as have other people upon reading the reviews."
• "As the only black person in a long queue of whites, I was not hard to miss."
• "I went with my autistic child and my wife, we go on a weekly basis, and the customer service is bad, staff are extremely rude with no patience."
• "STAFF ARE RACISTTTT!!"