Address: CR34 Crossrail Pl, London, E14 5AR, United Kingdom
Phone: +442039087000
Rating: 4.2
based on 160 reviews.
Food Quality
Pros:
"The quality of the food is excellent, my breakfast roll had freshly baked bread, good quality sausage and eggs."
"Very yummy food and good quality coffees."
"We enjoyed some tasty open rye sandwiches, cakes and coffee, for an excellent price."
"Amazing breads, probably the best breads in London."
"The food is tasty, the drinks are good as well."
"The food is good, the service used to be better."
"Delicious pastries, highly recommend the cinnamon roll, it is their speciality."
"Great selection of fresh pastries and sandwiches, plus delicious hot soup with bread baked in-store."
Cons:
"I find Ole & Steen is a bit overrated and overpriced. The bread is not bad but lacks flavour or seasoning."
"The blackcurrant & poppy seed loaf was mediocre, a bit dry, and bland."
"Poor quality over priced food. Ordered a tuna toastie, once I got it at my seat, it was clearly stinking."
"The cinnamon social used to be bigger, and fresh. I got one this morning whose base was wet, and it seemed a bit undercooked."
"Croissants are consistently stale. Despite asking the person working there whether they were fresh, they are clearly a few days old, completely stale and inedible."
"Terrible service and attitude towards customer, I have been queuing for 5 minutes until the lady finish serving the previous client and she turned into other till start to serve other customer and ignored me completely."
"Avoid this store as there is a very rude and snobby culture and energy from the shop floor workers."
"Service is just a disaster recently. Going to this Ole&Steen for 3 years and if previously I could say that this is pandemic and they are trying, now it is just ridiculous."
Customer Service
Pros:
"Staff was nice, friendly and helpful."
"I was served by Lana who was nothing short of amazing. She took care to get everything right and carefully pack the boxes of pastries."
"The service is very friendly and efficient."
"Really love it here. Food is great, atmosphere is chill and staff are kind and helpful."
"Karen was so sweet with us, even our dog got his treat."
"Great service, very kind. I got the cinnamon social and it was delicious. I highly recommend this cafe bakery."
"Staff are always friendly and happy to run me through the allergen menu (I'm allergic to nuts)."
"The staff are always super friendly and happy to run me through the allergen menu."
Cons:
"Usually, they’re great! But morning shift unfortunately doesn’t live up to the usual service."
"A young lad rolled his eyes when I asked him to give me a second to decide which pastries I was going to order."
"Staff do not follow their own sign telling customers to wait to be called and instead serve customers that jump to the tills."
"Service really wasn’t great, they don't seem to account for the human factor with their customers."
"Service is just a disaster recently. Going to this Ole&Steen for 3 years and if previously I could say that this is pandemic and they are trying, now it is just ridiculous."
"I have been queuing for 5 minutes until the lady finish serving the previous client and she turned into other till start to serve other customer and ignored me completely."
"Avoid this store as there is a very rude and snobby culture and energy from the shop floor workers."
"Terrible service and attitude towards customer, I have been queuing for 5 minutes until the lady finish serving the previous client and she turned into other till start to serve other customer and ignored me completely."
Coffee Quality
Pros:
"Very good coffee! Staff was nice, friendly and helpful."
"If there was 1 thing to fix, it's working a bit more on their coffee, maybe better beans or a better coffee machine or just better technique."
"Coffee is at the decent end for quality and service is upscale also."
"Coffee is good too!"
"Amazing coffee and pastries."
"Their coffee is good but can be a bit weak if you prefer dark roast."
"Good coffee and pastry combination. Service is generally fine when quiet."
"Best coffee place around. Fantastic breakfast and wonderful sweet options."
Cons:
"The coffee is good, but not amazing."
"Coffee is not great, slightly sour."
"The coffee experience has been dropping at this branch. Often the milk is too hot to burn the tongue and consistency is not the usual silky smooth."
"The latte was pathetic literally felt like nothing was in there, just cream it wasn't even hot it was lukewarm."
"The biggest shortcoming is the seating area which is often dirty, loud and completely lacks any cafe-like atmosphere."
"I had to explain 3 times but didn’t work so I had to point the item to her which took forever for her to understand. Poor staff was really nervous so I don’t think she should have been put there in the first place."
"Staff weren’t great. Ordered eggs on toast not realising it was a take out option. Didn’t get asked if it was in or out."
"Terrible. We got a Copenhagener pastry which tasted strongly of fish! It left a nasty aftertaste of fishy marzipan that wouldn't go away."
Atmosphere
Pros:
"This place is special. Very understated and minimal (shout out to Scandinavian design)."
"Interior is very monochromatic and Scandi style. Love also the fact that seating was spaciously out and hand sanitiser everywhere."
"The atmosphere of the space was quite nice and posh, perfect if you're a hipster who does yoga and has those plants hanging in your house from ropes."
"The cafe is large with lots of space and outside seating available."
"A great cafe to sit in and catch up with friends with pretty, delicious pastries to accompany you."
"Nice Danish bakery/eatery with a good selection of pastries, sandwiches and more. Ideal place for breakfast or brunch."
"Nice decor and ambience, very Scandinavian feel, expect it will be busy in the future."
"Modern interior which fits with the location, although not what I'd necessarily call a relaxing space."
Cons:
"If you order a coffee, you walk to the collection area and then it's a free-for-all."
"There is nowhere to place used cups and plates, yet no staff anywhere to clean the tables."
"The bakery is good. But the actual store is bad. The queuing system is non-existent and completely chaotic."
"The layout of the place is very cozy with a community feel to it - number of high long tables where people share the space; there are also around 6 individual tables for more intimate groups."
"Nice coffee, nice food, nice staff, bit pricey, however really didn't like this place, super weird ordering system were you have to get a ticket before you go to the counter???"
"Air con makes the place freezing cold, decor is more like a lab than a nice coffee shop, and most importantly they have a ticket number system like Argos or MacDonalds."
"Seating here is a bit of a joke. Squashed together like sardines in a tin, nobody had any space and you’re constantly being interrupted or pushed passed each time someone walks past."
"The food is tasty, the drinks are good as well. One suggestion would be: Please specify when your food is hot spicy, ideally in the menu, not everybody likes that and it can be quite a turnoff for people who don’t tolerate it."