Address: 25-26 Poland St, London, W1F 8QN, United Kingdom
Phone: +442076290311
Rating: 4.0
based on 94 reviews.
Customer Service
Pros:
"The staff members are truly remarkable—professional, kind, supportive, available, attentive, and impeccably well-mannered."
"The lady that assisted me was incredibly helpful, offering advice on fabrics to suit my project."
"The staff were very friendly and helpful."
"The staff could not have been more pleasant and helpful."
"staff have expert knowledge and go out of their way to help."
"Both members of staff I spoke to were pleasant and helpful."
"Staff were funny, helpful and knowledgeable."
Cons:
"Very bad management, I bought around 50 zips in1 month time I ask the manager if she could change 2 colours for me and the answer was no only with receive that's how they treat good clients."
"Not only were the staff sarcastic and rude but after helping us out on a small misunderstanding about samples... they then proceeded to talk badly about us behind our backs."
"Staff member downstairs with long brown hair was incredibly rude and has attitude issues."
"Unfortunately I am not happy to support a place with this kind of personnel."
"The staff has a serious lack of motivation, they're so talkative between themselves, they're not helpful at all, the ones working on fabric are patronising."
"Poor online/telephone support, no one really wants to help."
"Very upset with my recent experience here... Very disappointed and terrible customer service."
Product Selection and Quality
Pros:
"I love the vast array and multitude of the fabrics and haberdashery on offer here."
"Absolutely wonderful establishment! Visited for the first time a week or so ago and was immediately wowed by the range of products on display."
"Beautiful collection of threads, wools, needles, ribbons etc etc."
"Fabulous shop with wonderful selection of lovely fabric, trimmings and haberdashery that's not available elsewhere."
"The quality of the products is amazing and there are plenty of options for everyone."
"Well stocked with loads of excellent quality millinery, haberdashery and trim supplies."
"An absolutely fantastic haberdashery if they don't sell it or they can't get it it probably doesn't exist an excellent choice of materials, catering for professionals and students alike."
Cons:
"Poor stock selection in store compared to online too."
"Fabric isn't priced up which is annoying and can usually find the exact same fabric online for cheaper."
"They have a good products especially in trimmings, but I always force myself go to this shop which has a good location and now a beautiful space. I agree, staff is not nice to customers, simply they don't care."
"True that: they have some (really not many) quality tools, but abt double price as in most haberdashery."
"Poor service drove me away without making a purchase today."
"Can't say I'm impressed with postage charges, and also the product wasn't quite what I was expecting, therefore a waste of money."
"Very expensive but still... very cheap quality."
Shop Environment
Pros:
"most importantly it is one of the safest shops in London with their Covid safety measures."
"The new location is far better appointed and easier to navigate than the old shop."
"The centre of town has some great places for sewing and haberdashery supplies - fabric downstairs; haberdashery upstairs."
"A great shop, with a brilliant range."
"Awesome place. Hard to believe old fashioned shops like this can survive in cut throat London shopping environment."
"It’s rather old-worldy, but that’s part of the charm."
"It is a treasure trove with a great range of basic and interesting haberdashery."
Cons:
"I won't be coming back here. Bad vibes."
"This seems like a great haberdashery shop with lots of variety. Unfortunately the shop was too busy, and despite waiting in line for around 15 minutes (it was unclear where to queue to ask for help), I departed."
"Service is extremely slow."
"Over priced for what ya get by MILES."
"Some nice things, not much effort to make you feel welcome from staff... but you get over it, if you can deal with berwick street then its no biggie."
"I resent having to buy anything here and will only choose as a last resort in the future."
"Really poor customer service, poor selection of stock in store."