Bannatyne Health Club And Spa Reviews Summary

Facilities

Pros:

• "The swimming pool was great a good size especially if you like swimming."
• "The venue is also fully wheelchair accessible."
• "Gym machines are pretty fancy."
• "Facilities are very spacious and airy with plenty of toilets. Showers of good standard."
• "The locker room, showers and toilets were nice and spacious, clean, which we enjoyed."
• "Jacuzzi and sauna were good as you'd expect."
• "Excellent small but clean gym."

Cons:

• "Gym Equipment - 10/10, Swimming Pool 1/10, Facilities 1/10, Showers 0/10 stinks!"
• "Half of the facilities were not working, as a result it was overcrowded."
• "The pool area looks a bit shabby with many of the tiles broken or missing."
• "The pool is looking rather tired and grubby and a few tiles were missing."
• "Place looked a bit run down for a premium club. Lots of broken lockers, missing floor tiles, smashed mirrors etc."
• "Some of the showers need fixing and they are out of order for weeks."
• "Showers are very grimy they just give it a hose wash end of the day nothing else."

Staff and Service

Pros:

• "The staff is fantastic."
• "Friendly, accommodating staff."
• "Staff were lovely and professionally."
• "The staff were friendly which was nice."
• "The staff are really helpful and very friendly."
• "Welcomed at reception by the lovely Laura."
• "Staff were very friendly and the man at reception showed me around before taking me to the spa."

Cons:

• "An extremely unhygienic place where someone could risk of getting viruses and diseases."
• "This gym is going downhill Faster every year, reducing the rate is attracting a wave of antisocial membership with people that don’t follow the rules and the staff are too scared to enforce the rules."
• "The staff is extremely rude and incompetent."
• "Very bad place with very bad service my phone was stolen they refused to check cameras."
• "All of the staff here are very rude, we have also heard from the other staff and customers that they are very rude."
• "The staff can be a bit more friendly like saying a simple hi or hello or bye to the members would be enough."
• "The staff are extremely rude and unhelpful."

Value and Experience

Pros:

• "When this company was under Bronze Gympass plan, the price was ok."
• "We enjoyed every minute. Staff, treatment room, treatments, products and ambience just perfect."
• "The whole experience from physio to facials to gym was relaxing, enjoyable and I felt fully relaxed."
• "It was a nice affordable treat and I would return again."
• "Spa day was amazing I would definitely recommend this to my friends and family."
• "Treatments worth every penny."
• "We really enjoyed our spa day here, the treatments were lovely (back massage and facial)."

Cons:

• "You're charged £6 each for use of robes and flip flops."
• "Always something or the other is faulty/damaged and repair takes forever 3/6 months."
• "Bannatynes is quite an expensive gym but you don't mind paying the price because your paying for those extras, sauna, steam room, jacuzzi but when you can't use these things, what am I paying the high price for??"
• "To pay a monthly membership for me and for my child to come on the pool only on the kids time, it doesn't worth the price."
• "Never will use them again. Worst and dirty swimming pool I ever used."
• "Very disappointing went for a spa day had to pay for towels and there were very few classes available."
• "Poor service customer service, they force you being their member ignoring your notice to cancel the membership!"