Hamptons Estate and Letting Agents Kensal Rise and Queens Park Reviews Summary

Staff and Service Quality

Pros:

• "Very friendly and professional staff. Whitney, Ollie and the lettings team were fantastic from the start."
• "Special praise goes to Ana Vallejo for her patience, tenacity and professionalism in keeping me updated and informed throughout the process."
• "The communication has been very frequent, and the responses on the whole very swift, which was of importance given the wish of both the vendor and ourselves to move quickly."
• "They were happy to answer all questions, and made a point of getting to know our group."
• "Received amazing service from lettings agent Shaun Anderson! He really went above and beyond to help me find a place in a very short amount of time and was in constant contact with me on updates on properties."
• "Great service from the agents, thorough follow-up and very personalized treatment."
• "From start to finish, they provided excellent service."

Cons:

• "The process was more painful than it should have been... James has vanished... His colleagues tried their best, but we had to spend a week in an alternative accommodation and he never apologised for the massive stress he caused us."
• "On the day of our move we called them from a fully packed van. We were told we won't be able to move in and James has vanished."
• "Absolutely terrible service. STAY AWAY!"
• "Very polite and friendly at first, until they have to run away to chase a bigger fish worth more money. Then you're left completely to your own devices!!"
• "This was the worst experience I've ever had with an estate agent. They were evasive & deceptive throughout the whole process."
• "Requests for repairs and service needs get ignored until you chase and chase."
• "On the day we moved in, the lock didn't work. We called, someone showed up to confirm the nature of the problem and then NEVER RETURNED."

Agent Performance

Pros:

• "When looking for a place to rent, Ben Rodol had been very reciprocative and helpful in finding places that he believed would fit my requirements."
• "Ben Rodol at Hamptons, Kensal Rise, was super helpful."
• "Paul Harris and the team at Greene & Co, Kensal Rise were fantastic in helping us sell our house."
• "Daniel was a great help when we were looking to rent a property [...] he then ensured the admin side of things was as easy as possible."
• "Simon Cole has been one of the best estate agents we have had the pleasure of working with over the past fifteen years we have owned property in London."
• "Paul Harris in particular, who has been our key contact throughout the sale, has been great to work with - a great communicator, very personable, pro-active and clearly determined to deliver results."
• "Josh was very diligent, and thought outside the box, showing us a number of properties we really liked, and very responsive to us."

Cons:

• "Now they want to charge us £180 to simply renew the tenancy contract."
• "However, they lose 1 star out of 5 for claiming that the house we rented had under floor heating, which it didn't."
• "They just didn't do their job."
• "While a few members of staff are great, most so far is bordering on insulting and indulging in unethical practices."

Property Quality

Pros:

• "The apartments were of good quality."
• "I found a great apartment through this agency; my contact Natalie Latus understood what I was looking for."
• "Upon arrival loved the property. It was reasonably priced unlike other agents in the area, and this was a pleasant surprise!"

Cons:

• "When we moved into the flat it hadn't been cleaned."