The County Arms Reviews Summary

Atmosphere & Decor

Pros:

• "The pub looks fantastic inside and out."
• "Lovely pub with excellent food and nice atmosphere."
• "The garden is like a little green oasis in the centre of SW London."
• "Inside is big and we'll put together, yet with the sense of a traditional pub."
• "The enchantingly lit deck area is a great space to spill out onto when the weather is kind."
• "Very cosy pub. Spacious and warm inside, with a great play area for children at the back and a big outside sitting area and a ping pong table."
• "Beautiful decor, like a huge front room with a real log fire."

Cons:

• "We live locally but avoid as we have small children and this tends to be a 'shouty' football/live band pub."
• "No effort to seat people when lots of space free because people haven’t turned up for bookings."
• "The pub was a little quiet for a Friday night."
• "The noise was incredibly distracting."
• "Most seating outside had the cushions removed and not very hospitable."
• "For the most part this 'pub' is a crèche, as evidenced by the large indoor play area for children."
• "The standard Yorkshire pudding accompanying every Sunday roast is dry and crunchy."

Service

Pros:

• "Staff are exceptionally friendly and walk you through the new system."
• "Great advance communication with the staff."
• "The staff were AMAZING. So welcoming and accommodating and patient from the minute we arrived."
• "The staff could not have been more helpful and accommodating."
• "We were well looked after by our fantastic waitress Victoria, nothing was too much trouble."
• "The staff are friendly and helpful."
• "The staff are all extremely friendly and were constantly at hand to offer assistance or recommendations with food and drink."

Cons:

• "Service was hit and miss. Orders taken quickly, some drinks took 45 mins to arrive, some forgotten."
• "A waitress put boiling hot gravy in front of my 8 month old son who reached for it and burnt his finger and has two blisters."
• "Staff not very pleased to greet on a very quiet evening."
• "Dreadful service. 45 minutes after ordering food chased it up."
• "Staff overly concerned with their own rules and bordering on rude tonight."
• "Service was lacking. Not very welcoming and comes across as though they don’t really want you there."
• "Waitress was more concerned about setting up the back room for a function which is happening tomorrow!"

Food Quality

Pros:

• "Lovely bright spacious room with access to the garden."
• "That stone baked fish dish (my choice) was out of this world."
• "The food was delicious."
• "And then the food...way way better than expected from a pub!!"
• "seriously had the best fish and chips I have tasted in a very long time."
• "All the food served was of a high quality."
• "The food was incredible, this is definitely not your average pub food."

Cons:

• "Our roast beef only had 2 slices of overcooked beef... For £17."
• "The beef was awful and mainly fat on the plate."
• "The Yorkshire pudding was full of grease."
• "The food, bar the fish and chips and steak and ale pie was truly dreadful."
• "The potatoes are also tasteless and tough."
• "Food quality is the worst I've had in a pub in the UK."
• "Even the deserts are of very poor quality."

Value for Money

Pros:

• "We ordered from the BBQ menu which was great and good value for money."
• "prices are very reasonable and food is exceptional quality for the large portions that are offered."
• "it was lovely and super value for money which we all like these days."
• "had the chicken for 2, it was lovely and super value for money."
• "10/10 Sunday Roast, great selection of meats and the trimmings were top notch."
• "Food was hot, fabulously presented, tasty and delivered to 60+ guests smoothly and efficiently."
• "The staff is always friendly, the food is really good and they do a top quality Sunday roast."

Cons:

• "The Sunday roasts aren't great value at £15 a head."
• "It's expensive nearly 20 pound for a dinner so the least you will expect is a hot meal."
• "£16 for something that wouldnt look out of place at McDonalds, and it had to be sent back because it was undercooked."
• "Roasts were overpriced and no separate dish of vegetables."
• "The amount of meat was meagre."
• "Very expensive, no doubt overhead for the lavish interior."
• "The prices are like in Central London. A bit expensive."

Management & Organization

Pros:

• "The event staff were incredible in the months leading up to the event; they were clear and transparent with costs, their communication was brilliant."
• "They went above and beyond to make our event run smoothly."
• "On the day, we were made to feel well looked after and valued as customers."
• "Standout venue. We booked a private room for a school event and the staff were accommodating and helpful from the start."
• "Managers were really helpful for organising seating."
• "Really easy to plan prior to with clear communication from the team and everything went to plan on the day!"
• "The service was exceptional from the day one."

Cons:

• "Stay away until under new management."
• "The food was freezing when asking if It can be reheated we were told there was no microwave."
• "The pub is totally out of control and obviously unable to cope."
• "Suffered allergic reaction to food served there. Despite prior emails, acknowledgment and in for from our booking person. I arrived and staff didn't seem to know anything about my allergy."
• "Overall I think this is an issue with management, it was embarrassing for both us and the floor staff."
• "Had to take the bill to the bar myself to pay as no one came to take payment."
• "Zero communication."