Morrisons Reviews Summary

Cleanliness

Pros:

• "With a brand new building, provides a clean and easy environment to shop in."
• "A very pleasant nice clean and tidy shop. Great shopping experience."
• "Clean customer toilets."
• "Cleaning of this store is spotless."
• "Very clean, has very-wide aisles."
• "Clean, large and good value morrisons."
• "Super clean & tidy, big store with a lot of stock."

Cons:

• "We found that the salad counter was dirty there was food all over the counter also there was no utensils to eat your food with or any napkins."
• "The coffee machine hasn't worked for weeks, nor has the orange juice machine. Spills all over the floors the salad bar is dirty with half full containers everywhere."
• "Massive waste of space of a grocery mall: most of the fruit section stinks really bad as there is rotten fruit on display."
• "Now when you enter the store there is a strong smell of urine wafting in from the car park."
• "The rest of store was ok though, except for the salad cart which was out medium and large cartons, so no meal deals available, and it was also in a mess. Salad everywhere."
• "Horrible, Filthy and Dirty Cutlery, Very under staffed."
• "Walking into the entrance, you just get the smell of engine fumes."

Staff and Service

Pros:

• "One staff man very helpful."
• "Staff are mostly helpful and pleasant."
• "The staff are very helpful and nothing is too much trouble for them when it comes to helping a customer."
• "The staff are always happy to help if I cannot find a particular item."
• "Staff managed stocking perfectly even at the earliest hours and have been extra friendly with NHS staff showing great appreciation to our hard work and efforts."
• "Checkouts are quick, both the self checkouts and the manned tills. Staff are very friendly."
• "The Staff are ALL helpful and smiling."

Cons:

• "Being understaffed at all times - which affects the stock levels."
• "but it's security guard is very rude even after I complain to the manager about my issues he still didn't seem to care."
• "The lady on the till was impolite and came across as unpleasant."
• "Latest visit. Terrible customer service up to manager level. Unwilling to help."
• "The store manager arrived and was extremely rude."
• "Very disappointed due to the luck of communication and service, I had to queue for 20 minutes to pay for my flowers, the staff was not able to manage, kios in the tills they seem to have no clue what to do."
• "The staff at this branch are rude and have no customer service skills."

Product Availability and Quality

Pros:

• "This is a great supermarket in a great location."
• "Normally well stocked."
• "A huge range of Oriental and Asian foods etc."
• "Great deals from the butchers, clean friendly, excellent fruit and veg stalls, and lots of delicatessen."
• "The meat is presented wonderfully....and is good!"
• "Morrisons have some of the best fruit and veg in the UK."
• "The shop is always well stocked and I can more or less find everything that I need."

Cons:

• "However, stock levels of many items are maintained at a low level, so prone to being out of stock."
• "Meat section does not always have the fresh produce Morrison Colindale claims, the lamb is poor quality! So is the fish poor quality."
• "The store in general was poorly stocked."
• "Finding it harder and harder to shop here, because a lot of items are out of stock."
• "Very sad lots of things missing from the shelves was told not being made in the store anymore outsourced and ran out of stock."
• "The butcher selection looked very limited and could we find any Lamb. Nope!"
• "The store is well laid out but there are often insufficient checkouts open."