Address: Burntmill Ln, Harlow, CM20 2QS, United Kingdom
Phone: +441279423066
Rating: 3.9
based on 358 reviews.
Service
Pros:
"He was an extremely polite young man and his service was very good, he was friendly and happy, his service was not affected by the fact he looked a little different but actually only added to his great persona."
"Kane was our waiter and sorted out our beers, he was really efficient and polite."
"Staff friendly and helpful."
"Staff were polite and attentive, we wanted for nothing. 5 star service and the meals were fabulous."
"Great service bar staff very friendly and polite."
"The staff couldn't do enough for us which was very much appreciated."
"The staff are friendly and helpful."
Cons:
"Asked to speak to somebody else, and we got a junior manager who proceeded to argue with me and my guess."
"The bar staff didn't know the till system, bar staff stick to only their station/responsibilities and the place seemed overrun with glasses."
"Overall, the pub feels mismanaged."
"It seemed as though only one server was doing everything and he even told off another server for getting an order wrong!"
"feels like trying to save money on staff as well as food I think there was only 2 people serving all nite they did try there best to keep up with a bust restaurant might be a while b4 going again."
"Irritating to see staff leaning on the bar chatting when you are waiting ages to give your order."
"Server was rather rude and didn’t have much time to check on our food or ask for anything else."
Food Quality
Pros:
"This is one of the best experiences I had in a while, the food was amazing, the staff is super friendly and helpful and the place looks absolutely lovely."
"Food was very nice, staff very friendly and atmosphere good and very family friendly."
"Food was amazing as always."
"Food was delicious, Very well cooked service was polite and clean. I would recommend."
"Amazing food, honestly guys, for a pub, this food was brilliant."
"The roast potatoes are 10/10, crispy on the outside, fluffy in the middle and seasoned to perfection."
"The food was amazing from start to finish."
Cons:
"What a total disappointment me my brother and my nephew who was visiting from the states we took him here thinking the Xmas menu looked good well let's start with the starter chicken skewers that arrived luke warm."
"the aged 12 ounce steak that my brother ordered was very tough and riddled with gristle."
"Food was OK with 'kept warm' soggy chips."
"It was supposed to be grilled but it didn't taste like grilled my steak was small and stringy looking like cut off leftovers."
"Food was burnt and raw."
"Disappointing sunday roast. Gravy overly lumpy and very salty. Potatoes undercooked with no colour."
"Food was not up to much. Vegetables were raw Yorkshire puddings were hard and overcooked."
Management
Pros:
"Well done to the managers for allowing their workers to be themselves."
"A manager refunded for my meal which I of course didn’t eat, so it was rectified at the time."
"The manager Sarah kept checking that we were ok and made the time to have conversations with our guests which they very much appreciated."
Cons:
"Had the manager responded in a more polite and exacting manner or even apologised I would have accepted the apology and put it down to experience."
"However I dislike being overcharged especially when the staff should know that the meal I had was not the same price as what they charged me despite saying that's okay they're both the same price."
"However on receiving the bill discovered we had been charged for an expensive glass of wine where a cheaper one had been ordered."
"Sarah Liam the manager who showed of showed empathy as she could clearly see I would struggled completely refused to help."
"The manager explains that as our meals were already reduced due to the fact that we had used a voucher they felt it somehow necessary to charge the higher prices."
"I would like to make a formal complaint regarding the manager SARAH LIAM, she is an awful person and has the worst customer service ever!"
"On our first visit we had the most fantastic experience, very attentive staff and superb food. We decided to visit again a week later Monday 9th May to be absolutely appauled by the overall service and attitude from the manager."
Atmosphere & Location
Pros:
"Nice view if you get a window seat, then you have a view over the lovely little river which has a few houseboats on it."
"Lovely surroundings and we were blessed by good weather."
"The building and location is lovely."
"Lovely location by the river, would imagine it will be really busy in warmer months."
"beautiful river views - what more can you ask for!"
"Lovely atmosphere, couldn't fault anything."
"Excellent location by the river. Beautiful views."
Cons:
"the amount of wasps was horrid."
"Shame you have to listen to a boaters generator going day and night."
"The only negative is the car park area. There are some skanky boaters smoking weed and seem to live there which is odd."
"Unfortunately, we had a wheelchair and we're seated in a loud, cramped corner."
"The only downside was that it was a bit noisy with quite a few children running about."
"the whole place had a bit of a grubby feel to it."
"You order salad you get bowl of leftovers looking like plate coming out from the kitchen."