Green Man Pub Reviews Summary

Service

Pros:

• "We were served by a very knowledgeable guy called Andy who was very attentive and friendly."
• "Janna really looked after us, ensuring that we had everything we needed."
• "The service was excellent."
• "Our server Ellen who was very sweet."
• "Staff are very helpful although maybe they seemed very busy (short staffed?)."
• "Staff all very friendly and efficient."
• "Our server Lauren was friendly and welcoming."

Cons:

• "The service wasn't good and the lack of wine was appalling."
• "Service can be a little slow when waiting for your drinks."
• "Service was slow and you could also hear the staff complaining about how busy they are and they didn't have time to do things."
• "Some drinks we ordered upon sitting down didn't arrive until we'd finished the mains."
• "Food took ages to come and was very let down with the food, will not be returning."
• "Very slow service had to ask a number of times to find out where a drinks and meal was being served."
• "Service was slow and inattentive."

Food Quality

Pros:

• "They have a great gluten-free menu, are very aware of allergies and we can safely eat there!"
• "The food was delicious & nice portions!"
• "Great food and a fine range of beers wines etc."
• "The Steak & Ale pie was good."
• "Every dish was great, from taste to presentation."
• "The food was so nice and plenty of it."
• "The food was absolutely excellent! (I had this ale pot pie type thing which was so delicious)"

Cons:

• "The cooked breakfast was lacking. The plate was cold and the breakfast too, beans, bacon, sausage and egg all lukewarm and as a result unappetising."
• "The most unappetising dish and definitely not a one to share - merely portion for one."
• "Some of the dishes e.g the burger a bit lumpy and a bit underdone."
• "The sharer platter was stale dry crudités the camembert had obviously been overcooked, because it had completely curdled."
• "Vegetables were either undercooked or extremely over cooked the steaks tasted like they were cooked on a dirty grill."
• "The potatoes were soggy and cold as was the veg."
• "The beef was so chewy and cold, the potatoes and veg were disgusting and hard."

Accommodation

Pros:

• "This is a great place to stay in Old Harlow."
• "The room was indeed quite hot."
• "Rooms are very quiet and comfortable."
• "Hotel rooms are lovely, and certainly make up for the commercial look of the hotel exterior."
• "The rooms are lovely. The hotel and pub have had a recent renovation, contemporary yet classic design throughout."
• "Rooms are very dark, it's lovely but it makes it impossible to apply makeup."
• "I had a room for the night which was exceptionally comfortable."

Cons:

• "The carpets stank in both the corridors and in the tired worn-out rooms."
• "The accommodation was in need of refurbishment and not very clean."
• "The block of rooms behind the pub looked a bit shabby from the outside."
• "Horrible room, bed was hard as a rock, right side bed light wouldn't turn on, no overhead lighting, no telephone to call reception or refrigerator."
• "Beds are huge but the bed sheets don’t fit so we often woke up to find the sheets were off the bed and we were sleeping on an exposed mattress - not the most hygienic."
• "The room was shocking though. The smoke detector was covered up with a plastic bag."
• "Damp on one wall of room, another wall filthy where something spilled and not cleaned off, room smelled damp and dirty when entering."

Ambiance & Facilities

Pros:

• "Decor is beautiful."
• "Brilliant meal, Megan M was a superstar!!"
• "Amazing food and was shocked at how fast it came!"
• "Dog friendly. Free parking."
• "Great atmosphere and live entertainment."
• "A great restaurant in a quaint village. Garden with outdoor seating."
• "Lovely atmosphere, recently been refurbished, seating more comfortable now."

Cons:

• "Took ages to get our first drink."
• "Mobile data signal is an issue but they do have free wifi."
• "The merry old England façade does not reflect the rest of the main accommodation which is at the back of the building."
• "This place has become downhill and complacent."
• "In general, the whole place is very run down and in a bad need of a major revamp."
• "Garden seating is awful, dirty, litter everywhere, tables unattended."
• "The building smells rather old."