Peter Vardy CARZ Glasgow Reviews Summary

Customer Service

Pros:

• "Great staff, not pushing for a sale or trying to stretch your budget, just guiding you through the process."
• "Great experience, dealt with Connor when buying my car who walked me through every step of the sale making sure I was comfortable and understanding of the sale."
• "Had a great experience at Peter Vardy. Very relaxed environment and the staff throughout were fantastic."
• "Excellent experience with Glen from the moment I walked into the showroom."
• "Gary was very polite and courteous, chatty the whole time we were there and made us feel valued as a customer."
• "Your owner again spoke to us like he has known us for years and a good friend!"
• "Nichola at Peter Vardy Carz, Hillington was a delight."

Cons:

• "It is impossible to speak to anyone who is not a receptionist."
• "Diabolical customer service!!!"
• "Waiting to get through to warranty team for over 30 mins now, when something goes wrong they’re nowhere to be seen."
• "Very poor customer service."
• "AVOID ** This is the worst company I have ever dealt with."
• "I've asked twice to speak to someone in Authority and been told no one is available."
• "Will get fed with lies and told what you want to hear to shut you up!!!"

Vehicle Condition

Pros:

• "Just recently bought a car from Peter Vardy Hillington and am very pleased with my purchase."
• "Got a free coffee from a cute little ice cream van and also brilliant service from the handover team to drive away my new car!"
• "Everything they promised was done, and Mel made sure that the missing parcel shelf was replaced and fitted."
• "Picked up the car last week, and love it!"
• "Had a phenomenal experience dealing with Wijdan Khan over the weekend, he was professional, friendly and extremely knowledgeable!"
• "Lovely helpful friendly service and experience at Hillington."
• "The car was presented like new and more than met my expectations."

Cons:

• "Laughably they are still holding the deposit for a car that they can’t sell."
• "6 weeks after picking the car up that not all issues with it are resolved."
• "On picking car up it had obviously not been cleaned properly with dirty marks both inside and out."
• "Totally feel I was taken advantage of being a first time buyer and I’m in disbelief they were actually going to hand the car to me like that."
• "The car was in worse condition from when it was picked up, the trim that was meant to be 'replaced with a brand new part' had been butchered with a grinder."
• "The locking wheel nut on the alloys wouldn’t have been able to be removed should I have had a blow out."
• "The car in the advert is obviously from stock pictures as the one I viewed had a trunk full of rubble a flat tyre damaged alloys and definitely not fit for viewing."

After Sales Support

Pros:

• "The buying process was simple and no pressure was felt to buy the added extras."
• "His service was so great, I would recommend that his bosses give him a pay rise :)"
• "Craig was a great help in understanding what would be suitable alternative and has taken my details for future if a suitable car becomes available."
• "Dealt with Fraser Gordon and Cameron Connor for purchasing two new vans. Welcoming as soon as we entered and was given honest feedback on our different options."
• "A delightful experience at Reg Vardy Hillington."
• "Nicola was great from start to finish with organising everything for us. She was extremely friendly and everything went seamlessly."
• "Andrew Brodie was brilliant, gave us all information on the car and came with me to test drive it!"

Cons:

• "Now struggling to get the 100 deposit back and being ignored and avoided when I contact salesperson."
• "Left 4 clear messages for a manager which were ignored."
• "Don't buy your car here. They are also not registered with the motor ombudsman as they claim."
• "Absolutely shocking customer service."
• "The worst car dealer I've ever came across, they make Arnold Clark look amazing by comparison."
• "Appalling customer service. I’ve now retracted my reservation fee but had previously wished to purchase a car."
• "Absolutely abysmal aftersales, though. Had to reject the car three times before accepting it because they hadn't done anything they said they would."