Address: 204 Merafield Rd, Plymouth, PL7 1UQ, United Kingdom
Phone: +441752331602
Rating: 4.6
based on 154 reviews.
Adoption Process
Pros:
"Since going through the adoption process and rehoming two beautiful dogs we couldn't be happier."
"A lot of care and knowledge went into the adoption process, and matching us up, and she has had the very best start under your care."
"The adoption process was smooth, takes a little time but it’s essential for the dog that everyone and everything is right for him."
"Fantastic acquired a lovely Spaniel from them nine years old she had a few medical problems with had been sorted out by the amazing staff had her now for about five months and is really part of our family she is really happy and would not be without her THANKS AGAIN."
"If you want the best match for yourself and the dog, Gables is 100% for you."
"They were fantastic from start to finish, providing me with heaps of info about my boy and the adoption process, asking me loads of questions to ensure I was suitable and a good match."
"The adoption process was really easy with great help and advice from the start."
Cons:
"We were told we weren't suitable as cat owners... based on Google maps and the fact we live 'near' a major road."
"I always donate and will keep donating to animals but will never visit them again as they have turned the people’s love of animals into a business."
"Useless service. They want to stop people from buying dogs from unregistered breeders online but yet drive away reliable and loving people who want to adopt cause of pathetic reasons."
"Gables do a good services, but I think they go iverboard on restrictions, my friend Mark told them from the beginning that him and his wife were planning on children at some point, they let him take the dog out, build a bond and then told him no because of wanting children... So dumb!"
"We filled up the (extremely detailed) adoption form for cats nearly 2 weeks ago... and we have not heard from Gables at all."
"Be aware there is a real risk you may become close to an animal in their Home and then be told 'no' like me."
"Nice girl on reception but other than that no one could be bothered with us and all the cats we went to meet we weren't allowed as they were not suited to live with children."
Staff and Service
Pros:
"It was clear to me that the only concern of the staff was the wellbeing of the dogs."
"I cannot recommend Gables enough. The work they do and the thought they put into everything is just amazing."
"The staff are so unbelievably lovely and you can see that they really care about the animals they're looking after."
"The staff know their trade and are very friendly and understanding."
"The staff are well mannered, polite and very knowledgeable."
"Everyone who we had contact with was absolutely lovely."
"The staff took her home at night which socialized her tremendously."
Cons:
"The staff were extremely patronising and unhelpful."
"They have a very limited number dogs all kept in kennels and barking all the time; they need to be set loose and play."
"Very disappointing- after over 30 years of keeping cats... we were told we weren't suitable as cat owners."
"Reception staff have very limited people/customer service skills."
"They are on the verge of being confrontational and are very abrupt and rude."
"Avoid at all costs if you care about animals very rude person on the phone so that put me off straight away."
"Then all went silent, and we have not heard from Gables at all."
Facilities and Environment
Pros:
"The open days are always fun, with fun dog shows, stalls and lovely cakes, definitely recommend visiting on one."
"The facilities are clean and tidy they were willing to drive to the next county to do a house check."
"A spotless environment."
"Facilities for animals at Gables are excellent. Staff are friendly and provided all the information on the cats that I needed."
"The facilities are really nice and well maintained."
"Love the cleanliness and facilities at this place."
"The animals are well looked after, the staff very knowledgeable and nothing is too much trouble."
Cons:
"I used to love the Gables - however they have changed - made it really hard to see potential dogs and cats."
"Gables refused to apply any flexibility so consequently we had to walk away with my wife in tears and our travel plans completely ruined."
"My sister went to Gables to adopt a cat... NOTHING!!! Rang up and visited again. Apparently her records were LOST!!!!"
"Like the previous person I did not find the people very helpful at all."
"We wanted a dog and one of the woman here compared a dog to a child, when I said I'd build I dog house for the dog in the garden, so the dog could stay out longer."