Swan Walk Reviews Summary

Shopping Experience

Pros:

• "Anchor stores contribute to the center's appeal, providing a mix of fashion, home goods, and more."
• "Clean and well looked after. Good carpark attached, serviced by lifts direct to shops."
• "Lovely shopping mall grandkids loved playing table tennis which was set up in an empty shop."
• "There's immaculate loos here and all manner of shops from cafes, to health stores, clothing, comer shop, my favourite perfume store."
• "Visited Horsham on a day trip and it was nice to see how clean and well kept this area was."
• "Swan Walk is Horsham’s indoor Mall with a great variance of shops and food outlets."
• "The addition of cafes and eateries enhances the overall shopping experience, providing welcome opportunities for relaxation and refreshment."

Cons:

• "Currently having a load of work done to it so public toilets are shut and there is a lot of scaffolding on the end near them."
• "Main toilets are disgusting. Temp toilets have been temp for months."
• "Absolutely awful! I was clearly the last client of the day, didn’t ask me what I wanted and just literally ripped my eyebrows off."
• "It's a great shopping centre with horrific security staff who enjoy bullying the younger kids."
• "Awful place, just a few of the usual shops but a lot of rubbish ones too!"
• "One of the most boring and uninspiring shopping centres around! A lot of empty shops and a few stores that are just too expensive."
• "It's getting a bit sad with all the shut down stores."

Parking and Accessibility

Pros:

• "Easy to find. Parking costs are reasonable and the bays are a good size."
• "Parking directly on site and at a reasonable price."
• "Parking plenty of spaces beyond level 2 at reasonable price."
• "Swan Walk's central location in Horsham makes it easily accessible."
• "There is wheelchair access."
• "Good shopping mall with a good variety of shops, an extra bonus for disabled drivers is that if you register on site you can park for free at any time."
• "Great if you want to access the high Street and all the stores, public toilets, cheap parking."

Cons:

• "The biggest issue was parking. There's one machine, on the 1st floor, meaning you have to get off and on the lift twice."
• "Ticketless car park, which is good but Expensive."
• "Parking can sometimes be tricky, especially in peak times."
• "Parking is a pain but then parking in Horsham is limited at best."
• "The carpark is also quite expensive compared to nearby places."
• "Parking is expensive but normally has spaces."
• "Parking can be a bit of a challenge during peak hours."

Facilities and Cleanliness

Pros:

• "Clean and well looked after. Good carpark attached, serviced by lifts direct to shops."
• "There's immaculate loos here and all manner of shops from cafes, to health stores, clothing, comer shop, my favourite perfume store."
• "Visited Horsham on a day trip and it was nice to see how clean and well kept this area was."
• "Very clean really nice place to shop will hopefully go again love the shoe shop very very friendly staff they should get an award for their friendly attitude."
• "It's spotless throughout and the staff are incredibly helpful."
• "Really clean all pedestrian so made it so easy to walk."
• "It's bright, fresh, warm and clean."

Cons:

• "Main toilets are disgusting. Temp toilets have been temp for months."
• "Nice shopping precinct, but annoying that the new toilets only have 5 for the ladies (if all are working), there is always a queue."
• "So fed up with lifts not working. Come in twice a week and always at least one out of action, today both were dead outside Wilkinson's."
• "Not a lot of activity in Swan walk when I visited on a Sunday."
• "The centre is quite small and has minimal facilities (eg toilets)."
• "The toilets are in need of a refurb but much of this is already in the planning stage."
• "Toilets had trouble finding."