Dobbies Garden Centre Ashford Reviews Summary

Cleanliness

Pros:

• "Very nice bathroom/toilet facilities that are immaculate and spacious."
• "The cleanliness and hygiene maintained across the premises deserve special mention."
• "The restaurant was exceptionally clean."

Cons:

• "Dirty tables, floors and little to no stock in the cafe."
• "Dirty Tables piled high with dirty trays, crockery and half eaten food."
• "Upon arriving at the cafe, we were greeted by an appalling sight - dirty cups strewn about on the tables and crockery piled high."
• "Dishes and the furniture dirty."
• "First impression not good as the litter bins by the front were overflowing and litter all over the path."

Service

Pros:

• "Very good and friendly service."
• "David was very helpful and patient in sorting out the card member + for me."
• "We were served by a gentleman named Casey. He was very knowledgeable, helpful and patient."
• "The staff who served us were delightful, thank you."
• "The server was cheerful."
• "Anita our waitress was very polite and pleasant and had organised a perfect visit having everything prepared for our arrival."
• "The staff there are very helpful, clearly well trained, and a jolly bunch of 'good people'."

Cons:

• "The staff where so rude I was genuinely stunned."
• "Staff and service is poor. Unfriendly wooden staff. Very slow."
• "But the service is horrendous we've never come across so many grumpy staff in one place."
• "Service was slow, prices were extortionate."
• "The rest were unsmiling, unhelpful and almost hostile."
• "Staff were rude or having their own conversations."
• "The staff need more training on customer service as their skills are considerably lacking."

Food Quality

Pros:

• "I had a beautiful big scone, with cream and jam."
• "A very good place to visit and the food is very fresh and reasonable prices."
• "Food when got it was fine."
• "Nice food hall, haven't had fresh food in the canteen for some years, but the bakery and butchers have a good selection, reasonably priced."
• "Sausages, eggs, hash browns all lovely."
• "Food was delicious, coffee was amazing."
• "The food & coffee are great."

Cons:

• "Just had the most expensive dried up breakfast for a long time.been on the hot plate to long."
• "Couldn't eat the porridge it's like wallpaper paste, cooked breakfast grose."
• "The soup was tasteless and didn’t look pleasant."
• "Waited 45 minutes for a sandwich and an awful microwaved cottage pie that was not even fit for my dog."
• "Kids pizza came very undercooked to the point where cheese hadn’t melted, the kids veg had black parts on it."
• "The Ploughman’s was pretty grim, with soggy Celery, strange Piccalilli."
• "The cakes were dry and cookies were like trying to break a brick."

Value for Money

Pros:

• "It is of course rather overpriced but also some bargains sometimes."
• "Good variety of plants and good quality plants at half price."
• "Great breakfast. £7 for full English and 2 for 1 deal at the moment."
• "It's got good quality plants at a great price."
• "This garden centre is fantastic, you can browse for ages at the amazing range of stock held there, all at reasonable prices."

Cons:

• "Looking for an orchid but found their stock to be poor, dying, lack of variety, very expensive."
• "A little more expensive than other garden centres perhaps."
• "£9.25 for a prawn baguette !!!, any other baguette was £8.50, 2 slices of bread and butter was £2.20, extortionate prices."
• "Hugely over priced."
• "It should have cost £5.95 which is outrageous for the pitiful offering served up."