Dobbies Garden Centre Brighton Reviews Summary

Product Range and Quality

Pros:

• "Great range of outdoor plants and gardening equipment."
• "Very nice set up with a good range of products."
• "The items which are on offer or discount can be good bargain."
• "Pleasantly surprised by the variation of plants on offer."
• "Your selection of plants, pits and all thing garden is amazing."
• "Neatly presented center with good selection of plants."
• "A large range of plants and garden products including a few child-size hand tools and pet accessories."

Cons:

• "Did not find it to be that good, not enough staff to help with enquiries, stock limited."
• "Dobbies is my local garden centre and afraid as a gardener I find it disappointing."
• "Seems to be old stock that they are trying to get rid of and expensive even Christmas items which is supposedly reduced."
• "Could be that it's change of season but plants looked miserable."
• "Dreadful, flowers look dead but still holding extortionate prices."
• "Disappointed - a lot of the plants looked half dead or mouldy and they were quite expensive compared to other places."
• "The plants overall are of good quality, however not as much range as other garden centres."

Parking and Accessibility

Pros:

• "Parking is FREE, unlike most of Brighton !!"
• "Excellent parking."
• "Ample parking and spectacular views are a bonus!"
• "Plenty of good parking, wheel chairs for those less able, friendly staff and dog friendly."
• "Lovely garden centre, very big car park."
• "Great garden centre up by Brighton race course. Nearby walks available for dogs before you go shopping, two minutes from car park."

Cons:

• "The queue system is a bit dodgy and sometimes I have caught myself in little arguments with pensioners about whether I'm in the queue or not."
• "There always seems to be a long queue, services is slow and this time we walked straight back out the door."
• "Waited 30 minutes for 2 portions of chips."
• "Mid Sunday afternoon for lunch, was very busy, queueing out the door and only one young woman taking orders, painfully slow moving!!"
• "20 minute que clearly not enough staff on the tills, took 50 minutes after ordering for food."

Cafe Experience

Pros:

• "The sun streams through the windows of a morning."
• "The cafe also does a stonkingly good cappuccino."
• "We had the five layer cake with lemon curd in between layers which was delicious."
• "The restaurant is fairly priced for the large meals served (especially the pies)."
• "Had a delicious lunch at the cafe and all of the staff, without exception, were friendly and courteous."
• "I'm sitting in the cafe of Dobbies and my sandwich lunch is delicious 😋."
• "Just had a lovely lunch in the restaurant! It was quite busy but didn't have to wait long."

Cons:

• "Really disappointed. Took my father last week when he was visiting. We had a coffee in the cafe. In the section we were sat in, only 4 lights were working & in the other sections, a similar thing, which meant the place was very dark & uninviting."
• "The cafe does need to be modernised, however, hence the 4 stars and not 5."
• "Cafe is also sorry for itself. With a poor offering of drinks and cakes."
• "The staff often seem confused and act like they've never worked in a cafe before."
• "Garden centre is good but the cafe is not that good we had a breakfast scramble egg was like rubber."
• "The cafe however, good location, but rude abrupt staff, poor signage, expensive, poor to average food."
• "Cafe awful Slow rude staff .unable to get food as they didn't seem able to cope even though there were tables available."

Customer Service

Pros:

• "The staff were pleasant and attentive."
• "The staff were friendly and apologetic but massively under staffed as table clearance was not very prompt."
• "Staff always helpful and friendly."
• "Couldn't have asked for a more caring and understanding bunch of ladies."
• "But more importantly, I was served by the nicest of staff member."
• "Grand experience, staff was helpful in pointing me the right way."
• "The staff are an example of politeness and passion that all employees should be measured against."

Cons:

• "Over inflated prices and a lack of comfortability would be my title."
• "Half the stock has been put out with no prices. The staff are rude and dismissive & it looks a bit shabby."
• "Its exspensive and has not got what you need and if they have its so much dearer now."
• "Visited the Cafe this morning to find a long queue which is fine but after waiting 20mins to be served I was told they had run out of Peppermint tea."
• "The staff did absolutely nothing."
• "Restaurant was awful waited 25 minutes for meal and when it arrived the salad was dry limp and brown, the lasagne was over heated in a microwave and the stuck to the bottom of the dish so much so it was also inedible."
• "Cafe Food had a very peculiar taste, it wasn't right, ending up leaving it and walking out."