Dobbies Garden Centre Woodcote Green Reviews Summary

General Experience

Pros:

• "A large garden centre with a wide variety of plants, gardening tools and supplies as well as numerous cafes, a great soft play, small children’s outdoor play area and a selection of garden buildings."
• "Great place at anytime of the year to have a walk around and a bite to eat and buy some plants."
• "The place has an amazing restaurant, cafe and food hall."
• "There is a great butchers on site who's meat is beautiful."
• "Parking is easy and the whole place is clean, tidy and well laid out."
• "The food arrived quickly and was excellent - hot and tasty."
• "Staff are always helpful and friendly."

Cons:

• "We used to come to Woodcote regularly when we lived in the area and loved it... We have just visited, having moved away and were so very disappointed. The soul has been taken away and it now feels very commercial."
• "Mostly cafes inside, not much in the house plant range, expensive compared to other garden centres."
• "I ended up walking away as no one came to seat us after waiting a long time even though there was staff walking around not dealing with any customers."
• "The food wasn't great at all the tuna melt toastie my friend had was dry and crustie around the edges."
• "The new restaurant appalling... service terrible, waiting 20mins to be seen."
• "This place has definitely gone downhill since Dobbies took over. Great if you want a hot tub but lacking in good quality and condition of plants."
• "Cooked roast beef and honey roast ham was so so dry."

Staff and Service

Pros:

• "The staff in the newly refurbished restaurant are BRILLIANT. Nothing is too much trouble and their service is great."
• "Went to coffee shop this morning, it was very busy but the two ladies serving were so cheerful and efficient."
• "The staff are knowledgeable and helpful, and the array of plants available is great."
• "Staff were very friendly and helpful with my enquiries."
• "Staffs were very polite and helpful and the site offers good parking facility."
• "Staff in the restaurant are friendly and attentive."
• "The staff are usually very polite and helpful."

Cons:

• "Reason for 4 stars is just the slow service in the restaurant."
• "The restaurant was very poor wasn't anyone seating people even though were plenty of tables available and u can't seat yourself."
• "Sometimes they get our drink orders wrong or forget to bring us items when asked."
• "The dog friendly area always has dirty tables and is rarely serviced."
• "Service was a bit slow and I think cutlery and serviettes should be given to customers with their order."
• "Had to wait for some time before we managed to get waiters attention they took our order and we waited again some time before they were told had been delivered to the food counter."
• "The service in the coffee shop was very slow."

Facilities and Layout

Pros:

• "Indoor soft play area (charges apply) with nice café."
• "Very nice and very big."
• "This is a big garden centre with everything you could possibly need."
• "Not a big soft play which is ideal when you have a baby and can’t go chasing after your toddler."
• "They now have a very big pond where you can feed the fishes."
• "Huge range of products for the home and garden, 2 x restaurants, Aquatic centre, supermarket, butchers, plus much more."
• "Very big garden centre with a great variety of plants."

Cons:

• "Surely the coffee shop and store should close at the same time?"
• "They have a soft play which you need to pre-book 1 hr slots for."
• "Excess car parking available."
• "But my god queueing for coffee is PAINFUL."
• "The range and quality of christmas decs has fallen from what it used to be; and they no longer sell a wide range of garden items."
• "Since being taken over by Dobbies the downside is the removal of local/farm grown fruit and veg that use to be supplied from nearby."
• "Not the same as it was when still an independent as huge percentage is now dedicated to restaurant or food shopping spaces rather than concentrating on being a garden centre so far fewer plants these days."