The Torch Reviews Summary

Atmosphere & Location

Pros:

• "This is my favourite place to meet up with my colleagues as the atmosphere is amazing, staff is brilliant, especially Paulina and other ladies."
• "A very short walk from Wembley Park Station so very convenient location."
• "Great atmosphere at this family-friendly Greene King pub."
• "Amazing pub, not far from Wembley stadium. Any time I came here, atmosphere amazing."
• "The staff were very friendly and the atmosphere was great, with good music playing too."
• "The large space outside and the general atmosphere created by the fans makes it the best in the area."
• "The ambiance is cozy yet lively, striking the perfect balance between a relaxing hangout spot and an exciting place to have a good time."

Cons:

• "Most of them were on their phones and texting while pouring drinks behind the bar."
• "The staff have a couldn't careless attitude."
• "Grotty and cheap pub with toilets that stink the whole pub out with a foul piss smell."
• "The tv screens are surrounded by huge and overly bright bulbs making half the TV screens playing football unwatchable."
• "The Gents toilets were an unclean shambles and being used for the consumption of copious amounts of nasally taken illicit powders."
• "Gents toilets they are disgusting."
• "The garden faces a very busy street. Noisy."

Staff & Service

Pros:

• "Bar staff are always pleasant and welcoming."
• "Staff Seems enjoying their Part of the Work, recommended.!"
• "The staff is really kind and the food is outstanding/delicious."
• "The staff are extremely friendly and helpful."
• "Staff are very friendly, might have to wait a bit on match day but the atmosphere is worth the wait."
• "We was seated and served by Simon who was very helpful and friendly."
• "Staff lovely and welcoming, drinks very reasonably priced."

Cons:

• "Very rude staff, poor customer service."
• "No-one offered to take our orders, despite the fact that we were all holding menus for quite some time."
• "Rude Bulgarian woman who claims to be the manager seems to spend most of the time arguing with customers."
• "very unpleasant service, the order was given incorrectly when trying to explain the situation, they jumped on us, they tried to convince us that we made mistakes in understanding English, the lady was unpleasant and the waiter was aggressive."
• "I would comment about the food but I was actually refused service because a staff member told us that they were not prepared to serve a party of eight ten minutes before service ended."
• "Had issues with parking (contactless wasn't working) and staff weren't very helpful."
• "Worst customer service experience ever even from rude arrogant pub manager."

Food & Drink

Pros:

• "The food was good. The millionaires chicken burger and smoked chicken burger and beef burger was delicious."
• "The food was priced perfectly for what you got. My Sirloin steak was cooked to medium rare perfection."
• "It's becoming my favourite pub. I like that they have Peroni on the tap, but also the fact they have a pool table, darts and also allow dogs in."
• "After a few really bad experience at a few different restaurants around the area we were hesitant to try this place but OMG this is the best food we have tasted while in London."
• "Had signature ribeye steak cooked exactly to my liking and served with a smile!"
• "Exquisite vegan food, couldn’t ask for better in a Greene King pub that serves John Smith’s for £2.97."
• "Food is cheap and good quality and the cocktails are super cheap as well."