Key Master Reviews Summary

Food Quality

Pros:

• "Food excellent and definitely value for money wide choice fab menu."
• "Food very good and the service was very good."
• "The food and service here was exceptional."
• "Second time round food was beautiful Thank you."
• "absolutely brilliant food never had a bad meal in there."
• "Good atmosphere, quality food, good service."
• "The food was in plenty and very tasty very good value for money."

Cons:

• "Terrible place, avoid!"
• "Whole family of us for Xmas Lunch over priced for the small portions served not enough staff exceptional long wait between courses food was cold at the end."
• "Worst meal we have ever had, gammon you couldn't even cut through. Hunters chicken was like eating grease."
• "Had the beef dinner. Beef was just 2 small slices which tasted like it was warmed up. The veg was very crunchy (raw)."
• "The spicy chicken fajita pizza sandwich thing sounded good on paper but was horrible and a bad idea all round."
• "Thin piece of fish with tasteless batter sadly rock hard and overcooked."
• "The food is sometimes average-bad."

Service

Pros:

• "Staff were very friendly and helpful."
• "Staff are polite and helpful no Matter how busy they are."
• "Staff very pleasant and helpful, covid safety and hygiene procedures managed professionally and to a very high standard."
• "The young lady who bought the food out was very helpful and polite."
• "Chris and staff are great and always welcoming."
• "The staff were friendly but professional .. the prices are exceptional."
• "Very friendly and efficient staff would highly recommend!"

Cons:

• "It was quite busy and shutting early due to staff shortages..."
• "Asked for extra portion of chips went up the bar twice to ask where they were then the meal was finished on the third time of asking they eventually came that's why I said the service was actually rubbish."
• "Staff were not professional and table wasn't cleared between courses."
• "Bar staff not on the ball, a lot of people queuing and not being served in any sort of order!!!"
• "The most bizarre service experienced."
• "Service was slow and unprofessional, the waitress was plan rude in throwing my kids ice cream on the table."
• "Very poor service waited 48 minutes for our main meal."

Ambiance and Cleanliness

Pros:

• "The place is nicely decorated and clean."
• "Our friendly local. A lovely place to eat and very Covid-19 safe."
• "Restaurant was lovely and spotlessly clean."
• "A large place, clean and well set out."
• "overall a good visit to a clean and tidy pub with a good atmosphere."
• "Nice big family pub with a small park outside for the kids."
• "The place had a lovely atmosphere quite homely and cosy in a way."

Cons:

• "The cutlery stank of wet dog which was very off putting."
• "Dirty cutlery and the bucket it came in had rubbish in and was filthy."
• "Having said that the men's toilet was filthy on the day I visited."
• "table was still very sticky on arrival after so called been cleaned."
• "Not great, place needs a good clean."
• "Refurb didn't look much different at all and toilets not clean."
• "The attitude of the senior management team is abysmal."

Management and Staff

Pros:

• "Nicky and Elliot seated us promptly with extra information on how to redeem free drinks and how long we had the table for."
• "We had a lovely experience with Chris and his team. Very friendly, welcoming and helpful."
• "The staff checked to make sure that you were happy with our meals and if we needed anything."
• "They have taken great steps to ensure the comfort and safety of their customers."
• "The staff are very friendly, efficient and knowledgeable."
• "The keymaster is a great place for traditional pub grub cooked perfectly every time but also new and innovative dishes added to the menu regularly."
• "Organised restaurant and well led."

Cons:

• "There are new mangers all the time( some of which have been very rude)."
• "The manager is useless and just reply's rules are rules. Were not allowed. Head office says no."
• "Very poor, table booked for 4 didn't sit down and served for hour and a half, shouldn't book people in unless they can accommodate."
• "Food used to be great but now its hit n miss."
• "Please get a new manager before she runs all the trade from the pub."
• "But the past several months, the staff have been miserable."
• "The girl behind the bar 'Simran' incredibly rude from start to end and needs retraining on the term customer service!"