TheLight-Sittingbourne Reviews Summary

Seating Comfort

Pros:

• "Very comfortable seats. Great quality picture and sound."
• "Great new cinema with super comfortable seats at a good price."
• "The seats were fantastic, with recliners."
• "Seating is excellent a choice of different types of seats."
• "The seats are super comfortable electric recliners and you can even get cuddle seats."
• "The best cinema experience I've had! Love the variety of comfy seats."
• "Seats are nice and wide with plenty of leg room."
• "The seats were very comfy while the screen and sound were amazing....fantastic experience."

Cons:

• "I’d give this 5, but price is what holds this back. In general, I think many cinemas are just too expensive."
• "Only problem is how Wheelchair users are expected to sit so close to the screen."
• "The only thing was I could only find 1 toilet with 2 cubicles which were unisex, catering for the whole cinema and bar area."
• "First time I haven't finished a game of bowling before."
• "The arcade is ok but much smaller than I expected."

Food and Beverage

Pros:

• "Food combos were cheaper than the major chains and better quality."
• "The food was nice, the drinks were ice cold and fizzy, the cinemas themselves were clean."
• "Good food choices the usual cinema options as well as being able order from the bar."
• "Good value for money. There was a mix up with the booking but handled very well. Had dinner in the diner. A little pricey. Milkshakes were lush."
• "The food is amazing, had a pizza so fresh and the cheese was so googey. Big cheese pull."
• "Good food especially the burgers and the reclining seats are soooo comfy."
• "The food court located inside the Light Cinema, it serves a variety of fast food, pizzas, hot dogs and burgers."
• "We went to watch the Tom and Jerry movie with my soon to be 5 year old, and we all loved it here. The staff are friendly and helpful, the premises are really spacious and immaculately clean."

Cons:

• "The popcorn gave us food poisoning. As soon as we left the cinema, we both started throwing up."
• "Food Was Expensive and Got over charged For 2 regular combo meals, The Popcorn tasted nice but it was full of horrible Chewy Bits we couldn’t eat."
• "Nachos Are gross."
• "Went last night for food before the film. Food was ok but it was incredibly expensive for a very small portion."
• "The only thing that let it down was the prices of the drinks and food before you enter the cinema."
• "The nachos are just strange and very dry."
• "I ordered margherita pizza and I came with meat. The garlic bread had too much dry oregano on top of the cheese garlic AND the onion rings were soggy."
• "Had to wait in a queue for over 20 mins I've already paid for coke popcorn etc was told I could not have it as I'd not been sent a link tried to explain to a manager who half way through tried to deal with another complaint from another person bad service will not be returning."

Staff and Service

Pros:

• "All staff were friendly and accommodating. We will be going back."
• "Staff are always pleasant, and there’s a restaurant and coffee bar upstairs before you go into the movie."
• "The staff were incredible after I had a nasty fall, they kept me completely calm in a horrendous situation."
• "The staff were so friendly. I was worried about visiting here because I know what sittingbourne is like but I'm actually so surprised and I'll definitely be visiting again."
• "Amazing date night!! Super comfy seats, great food and wonderful service.."
• "Staff are attentive and friendly. Great atmosphere with lots of choice of different entertainment for all ages."
• "Staff are friendly & helpful. Seats inside the cinema are lush!"
• "Cinema was really clean also staff were friendly and seats really comfortable."

Cons:

• "The only negative though is that there was a red light shining on the right hand side of screen one."
• "The staff at the cinema were courteous and helpful, but the organisation itself is appalling."
• "Downsides were the light from the sidewalls bleeding into the screen during the film that really destroys your experience."
• "The staff at the cinema were courteous and helpful, but the organisation itself is appalling. If you book on line, you have no option to pay a deposit, you have to ‘create’ an account and then if you want to cancel, (within the agreed time line) your ‘account ‘ is credited not your bank account!"
• "Staff no interested in asking them to put masks on - more interested in taking the money."
• "Sadly the negatives outweigh the positives. The manager has no customer service skills and apparently no management skills either given the amount of time staff are evidently discussing or crying over bad treatment by her."
• "Had to wait in a queue for over 20 mins I've already paid for coke popcorn etc was told I could not have it as I'd not been sent a link tried to explain to a manager who half way through tried to deal with another complaint from another person bad service will not be returning."
• "Came to a baby friendly viewing of hunger games. Firstly it’s great they do then. Secondly I was on my own and the staff offered to carry my drink and snacks to the screen."

Price and Value

Pros:

• "Great new cinema with modern reclining seating along with standard seating Adults £8.50 for a recliner."
• "Friendly staff with a bar and a restaurant and not over priced either. Pricing for food and drink is set at a good level."
• "The seats are a good price considering how comfortable these actually are."
• "Great new cinema with super comfortable seats at a good price."
• "Went to the The Light yesterday and had the £15 Wednesday cinema and pizza deal and just wanted to say how great it was."
• "Sceptical after lots of delays opening, but wow, lovely cinema. The screen we were in was a good size, not enormous but just right. Very good picture quality, great sound and the best seats I’ve had - huge recliners with about 18”extra legroom."
• "Great entertainment space in the local area. There’s a really good cinema here. All rooms have very comfortable chairs which are reasonably priced."
• "Excellent new cinema/multiplex in Sittingbourne. Seats are nice and wide with plenty of leg room."

Cons:

• "I’d give this 5, but price is what holds this back. In general, I think many cinemas are just too expensive."
• "All the things you want from a cinema all though a tad expensive but all cinemas are now adays."
• "One of my favourite cinemas. It’s comfortable with great video and sound, have decent food and drinks options, bowling and arcade games. Staff are always pleasant, and there’s a restaurant and coffee bar upstairs before you go into the movie."
• "Love the cinema, shame the prices have crept up. Wouldn't get drink or snacks as over priced also."
• "The arcade is ok but much smaller than I expected."
• "Everything is packed in too tightly downstairs so it’s way to loud to go to, the drinks are over priced, movie tickets are so expensive and so is all the food. For me and my two kids it cost over £60."
• "No veggie burgers etc....which is surprising in this day and age?"
• "Too expensive for Senior Citizens on pensions. You have to pay £12.50 for D, E, F Recliners middle rows."

Cleanliness and Maintenance

Pros:

• "It was generally clean and tidy. Overall it was amazing."
• "Regular visitor with premier account. Generally very good service and friendly staff."
• "Loved the place, the arcade was amazing and is definitely a new favourite place to go in my free time."
• "Very clean inside and out, comfortable seats as standard, good screen and audio set up."
• "The Light Sittingbourne was amazing, I went bowling, which was fantastic. The workers were very welcoming and reassuring for my shy mother."
• "Excellent cinema loads great films. Good prices easy parking outside. Very clean and well maintained."
• "Probably the nicest cinema I've been to. Obviously it's new so it is clean and well kept."
• "What a great experience. Probably the nicest cinema I've been to. Obviously it's new so it is clean and well kept."

Cons:

• "Last visit the seating area was not as clean as I'm used to with pop corn down sides of seat and used napkin on armrest next to me but otherwise usually a great experience with comfortable, varied seated options, many screens from small to large and great sounding and looking cinema rooms."
• "Unfortunately I'm still noticing on nearly every visit now used food items on or around my seat."
• "Amazing screen and audio! Very comfortable seats! I wish they were leather, because the fabric in some of them doesn’t look totally clean already."
• "Good cinema, very comfy seats HOWEVER The popcorn gave us food poisoning."
• "The film we watched had multiple sound issues throughout and ruined the film as we missed so much dialogue."
• "Bowling was ok minus the food app ordering hassle.nothing like old skool go up an order in person everything is on phone /app."
• "Seating is excellent a choice of different types of seats. In the smaller cinemas could do with being more slandered seats further back all the cheaper seats are at the front otherwise excellent."
• "The arcade area looks fun but I haven't tried that yet - give me time though!"