Asda Colchester Superstore Reviews Summary

Customer Service

Pros:

• "friendly customer service guy in South Africa."
• "The driver Joseph was extremely polite and did what he could to help."
• "After a bit of a battle to finally get through to one of the manager at Colchester store (Chris) the issue was immediately dealt with, explained clearly and very apologetic!!"
• "Contacted Colchester store and had great service from Julie who helped with an enquiry and saved me from a disaster camping trip coming up by putting aside a tent for me."
• "Leigh is a credit to your store."
• "Taking this opportunity to thank and commend Maurice from the ASDA petrol station in Colchester, who was extremely helpful."
• "Helpful staff stocked shelves!"

Cons:

• "Absolutely appalling customer service with rude and ignorant staff."
• "No one from Asda wanted to come out to acknowledge the damage."
• "HORRIBLE EXPERIENCE THIS MORNING!!! WITH CUSTOMERS SERVICE."
• "Impossible to contact the store."
• "Waited 20 min there with no one to speak about it around. Customer service desk empty no staff around."
• "the managing woman refused to let me in and sit for a minute, use microwave."
• "do not go to the fish counter in asda colchester the girl serving was very rude; after waiting 10 mins to be served she ignored me and served somebody else telling me to come back in 35 mins very poor"

Product Availability and Pricing

Pros:

• "The staff were very helpful and a good selection of products."
• "Brought 2 bedding sets lovely designs and such good value."
• "Back in May Asda Colchester were selling off Bedding and pre filled Hanging baskets."
• "One unique feature is that you can order your own pizza which will be prepared in front of you to take and bake at home at a very reasonable price."
• "A nice shopping experience. Slightly cheaper than Tesco."
• "This is a large asda with a great selection of kids clothes."
• "Very helpful for getting food and school uniform for the new year but it is sometimes overcrowded and overpriced."

Cons:

• "Most of the food there is overpriced for what you're getting Belgium buns (2 pack)£4.57 not shopping here anymore."
• "The last time I was there the frozen aisles were pretty much empty. No ice creams left etc."
• "Very rarely fully stocked."
• "I used to shop here every Tuesday... half on the clothing area was empty and when I got to food section and found the heinz backed beans realized I wasn't bothering and they are almost over £2.00."
• "No stock most of the time. Today no potatoes again."
• "PRIME Hydration - ASDA are exclusive stockist for PRIME Hydration but you can never get any as the night workers take it all to sell on."
• "My experience was shocking I shop here every day but I will never go back again brands have changed the new brand of pasta is shocking turns to soggy mess."

Store Cleanliness and Maintenance

Pros:

• "They were reasonably clean of the two stalls 1 had the bowl overflowing out of two adult sinks 1 was without a tap it was missing so only 1 person is able to use these at a time."
• "Lovely cool shopping in the hot weather, the cool air hits you as you walk in from the heat."