Bike House Reviews Summary

Customer Service

Pros:

• "Fantastic shop with a friendly and knowledgeable team."
• "The staff were very professional, knowledgeable and helpful."
• "The team was friendly and helpful."
• "All of the staff are very friendly and helpful."
• "The staff were super-friendly and had 4 different bikes my daughter could try."
• "He and his staff are also very nice, welcoming guys."
• "The front of house (Chris) is great help and super friendly."

Cons:

• "Possibly one of the worst customer services I've ever experienced."
• "Very polite when I left the bike, and rude when I came to pick it up."
• "Alongside the unfriendly (borderline aggressive) customer service the repair service leave a lot to be desired."
• "Such rude staff. Unfriendly and unhelpful."
• "The staff were extremely unfriendly and hostile."
• "The shop attendant was rude to me saying loud that I was doing his 'head in' with my questions."
• "Never seen staff that rude in any other place."

Repair Service Quality

Pros:

• "They took the bike in for one night and checked it. No parts needed to be replaced and the ride is as smooth as before."
• "After damaging the handlebars and gears on my bike, Bike House managed to fix it up in double quick time so I could ride a sportive the next day."
• "On taking my bike in for repair to resolve an issues with a jammed gear shifter I was informed that all that was required was a change in the gear cable."
• "Great service today. Went in after my pedal and clank came loose and fell off, and they fixed it on the same day for no charge."
• "Excellent work on my titanium bike, it needed a lot of work to be done especially with an ageing group set, they have given me really good price and done a great job the bike rides like new again."
• "They helped me on the spot and surprisingly they been able to remove old one fit new one and charged me £5 for it!"
• "Fantastic! recently went for a recurrent puncture repair and they guy here went way above and beyond and managed to fix a difficult tire issue."

Cons:

• "I took my Alfine hub geared bike there after a mechanical problem on the way to work. They called me same day to say it had been fixed. I rolled it out of the shop and tried to pedal away, the crank turned but did not turn the wheel."
• "The new back wheel is still bent and touching the brakes."
• "Then I had a gear service (charged £25), the bike came back with gears that still were slipping / not indexed correctly."
• "They put the wrong one in and charged a fortune. The bottom bracket and then cranks became loose on the second day of the trip."
• "The final straw was when I brought my bike in to have the rear wheel trued. It came back fine but on my very next ride the rim went out of true with two spokes very loose."
• "Rear derailleur: they did a terrible job, even the limit screw was practically falling out."
• "Had my bike 'serviced' here in April for a not insignificant £210. Since then the front brake has been rubbing on the caliper."

Price and Value

Pros:

• "In terms of price they are either as competitive or even better than other bike shops so I can only recommend them."
• "Even on short notice, the prices were highly competitive."
• "Bought a helmet off them online at an exceptionally reasonable price."
• "Very reasonably priced and accommodating, even stored my bike for a week as I was away and couldn't collect, no problems."
• "Super friendly and same day turnaround at a completely reasonable price."
• "I personally found them honest and with good prices."
• "A very prompt service with reasonable rates."

Cons:

• "Save your money and go somewhere else."
• "I would not recommend Bike House Ltd. to anyone."
• "Very disappointed. I would not recommend going there."
• "I strongly recommend you AVOID this bike shop."
• "Avoid at all costs."
• "Rude. expensive. Avoid!"
• "One star is too much. Really unhelpful shop."

Customer Experience

Pros:

• "I have just moved in to this area and I am very happy to have such a friendly shop near me as I have to cycle to work everyday."
• "Good bike shop all round! Been bringing my bikes here on and off for the past 4 years."
• "It is not often that I come across such individuals, needless to say, The Bike House will have my business for many years to come."
• "I like it here always got my energy gels in stock really hard to find in these days with COVID going around."
• "The big brands are taking note, too - when Bahadir started it was all house-clearance refurbs, then Raleigh got in touch, now it's Trek."
• "These guys made my 3 year old boy very happy today. Excellent service and very attentive."
• "I have used many bike shops locally, but in my opinion the Bike House guys are the best in the area - they really know about bikes and provide an excellent service."

Cons:

• "Sorry did not find much welcoming at your shop."
• "A stereotype of a bad, snobbish bike shop refusing to engage with the actual needs of customers."
• "Most cycle shops would help out a fellow cyclist - I really hope karma strikes them! They have lost a customer for life."
• "Just narrow minded business and staff all round, avoid!"
• "Absolutely avoid! I had my front tyre replaced -- costs of the tyre and labour were higher than other places, but I was desperate due to the lockdown."
• "The manager of the shop seems to be unavailable, and I have not received a response to my emails or voicemails."
• "I rate this so low even though they have what you need and are reasonably priced I rate it 1 star as one member of staff is so rude."