Manor of Groves Reviews Summary

Accommodation

Pros:

• "Room 1 'The Baldock' is amazing. Massive four poster bed, with a sofa, a small table and two chairs that are all period looking matching the original building where this room is located."
• "The rooms are great and breakfast lovely."
• "The room was beautifully presented, with a lovely big soft bed."
• "Our room was spacious, clean and comfortable."
• "Our standard double room was clean and spacious."
• "The room was very comfortable and clean."
• "Our room was large and clean with comfortable twin beds."

Cons:

• "Room was freezing when I arrived, only an electric plug heater."
• "The new room had no heater and they brought be a heater which had only one leg on it and the other rested on the carpet."
• "Room was like a dungeon, no reception what so ever and very dated!"
• "The room was freezing cold."
• "Very disappointed with room and room cleanliness… No heater running so the room was very cold … no hot water …"
• "Rooms need major makeover - shower is abysmal."
• "The shower in my room was cold water only."

Service

Pros:

• "The staff are the kindest people ever and anything you ask is never too much."
• "The 3 young ladies serving us were fantastic."
• "Extremly helpfull and cheerfull staff."
• "Special thanks to Molly who made sure we were topped up with our various drinks, nothing was any trouble."
• "Staff were polite."
• "The staff were attentive and helped with any questions."
• "Staff are very friendly and accommodating."

Cons:

• "However when we tried to order room service we were told that the restaurant manager refused to serve any food to our room as it was too busy."
• "The service was non existent. We had to search for a waiter to ask for more tea."
• "We were charged over £100.00 a head minus the drinks bill, which with what we received in my opinion is completely unacceptable."
• "Then to cap it off I was charged for an extra room which they said we had booked for a guest, but which was cancelled by my partner over the phone."
• "The service from some of the staff not the most welcoming."
• "Service was OK, but troubled by the attitude of supposed manager when I questioned the bill for my evening meal."
• "Terrible Service - I am yet to be called back by the General Manager THREE TIMES!!"

Food

Pros:

• "Dinner was PERFECTION (go for dinner!)."
• "The food was very good."
• "First let me say the food here at the Manor of Groves is spectacular."
• "Dinner and breakfast were excellent."
• "The 3 course meal was very edible, the 3 assortment of sweets was especially nice."
• "The evening meal was of a high standard and all courses tasted great."
• "The food was lovely and plentiful."

Cons:

• "Their cleaning service was abysmal...glasses, cups and pieces of cutlery for meals were not properly cleaned."
• "The food was that awful that I didn't finish any of the 3 courses!!!"
• "The veg was no where near fresh just all frozen rubbish."
• "The meat was processed meat like pre brought boil in the bag meat not cut fresh from a Turkey."
• "Food was rushed and my burger was cold."
• "The mushroom soup was very thin and did not taste of mushrooms."
• "The meal was terrible, cold food presented to the table."

Facilities

Pros:

• "Great changing rooms, which were clean and had everything we needed."
• "Most staff are lovely, spa and pool is good."
• "Gym and spa great as well all on beautiful well kept grounds."
• "Great gym and pool facilities, clean throughout."
• "We used the gym, swimming pool, sauna and the steam room. All was good and nice."
• "The sauna, steam room, and jacuzzi were lovely."
• "Swimming pool amazing and jacuzzi and steam/ sauna."

Cons:

• "The gym itself is a dive."
• "Gym okay, nice sized with a good selection of equipment but very dated and would benefit from an update."
• "Golf course is in poor condition."
• "Dirty towels, mould on loungers, shower curtains in the showers which is unhygienic and old fashioned, in need of a refurb, rusty doors and run down."
• "The spa had the same little issues, nice but not great."
• "The spa seems like it was an afterthought in the design and layout."
• "The steam room was out of order, and the sauna didn’t feel so great either."