Manchester Aquatics Centre Reviews Summary

Customer Service

Pros:

• "The staff were helpful though and this comment is not a reflection on them."
• "Staff is friendly and helpful."
• "Staff are friendly though and prices are good."
• "Staff were brilliant, very understanding & helped me search the changing area."
• "The gentleman on the customer service helpline was very friendly and helpful too."
• "While the lower level staff are kind, helpful and familiar with training."
• "Staff are really helpful and friendly."

Cons:

• "I am truly disappointed with the refund policy model."
• "I’ve never felt so helpless as a customer or former customer."
• "Very poor customer service, some of the staff who work in the reception deliver an awful job with the clients."
• "No one picks up the phone and nor does anyone replies to your emails."
• "Made a complaint to better as well but didn’t get any response."
• "The staff are rude and unhelpful."
• "The reception staff is very very rude and disrespectful."

Facilities

Pros:

• "Good pools including a 50m one open in the mornings."
• "Excellent 50m pool swimming facility in central Manchester."
• "Great gym equipment..separate areas for cardio..weight training ...special classes...wide range of activities available."
• "Great place to go for a swim and also an excellent competition venue able to host national and international events."
• "The pool itself is fantastic. I loved the 3 pools and the staff were lovely."
• "Great facility, well priced swimming for adults and children. 50m pool available during some hours."
• "The best pool in Manchester - really clear water and the right temperature for a swimmer."

Cons:

• "Found that the state of the changing rooms and toilets and pool in general were very poor and dirty."
• "Little disappointing with 37mil spent."
• "The refurb clearly was not aimed at local families and seems a complete waste of funds."
• "The place very dirty and hygienically unacceptable, the changing room have puddles of smelly water, broken lockers, mould growing on kids slides dirt on the water edging."
• "Dirty & moldy changing rooms/lockers."
• "The gym and changing rooms are this dirty then I hate to think of how dirty the swimming pools are."
• "The changing rooms and health suite constantly disgusting, I am unsure if they are ever cleaned."

Accessibility & Pricing

Pros:

• "The location is a huge plus if you attend one of the universities."
• "Membership is extremely good value."
• "Best place I have found to swim in the city centre for a reasonable price so far."
• "On the plus side, super friendly staff and its affordable."
• "This gym is quite cheap."
• "Friendly staff, decent student discount (£182 for 9 months)."
• "But £25 for swimming, gym and heath facilities is probably the best you'll get in the city centre and very family friendly."

Cons:

• "A pain to get there in a car and expensive parking if you are a regular."
• "It is a little bit overpriced if you want to go to the gym."
• "It's virtually impossible to book swimming for the kids unless you call the help center."
• "Avoid it like the plague because the water in the pools is probably contaminated with faecal matter."
• "The Health Suite is completely dominated by men, and its evident that they need more Women's only days."
• "It is overpriced and the changing area needs upgrading."
• "Very dirty and overpriced for what you get."