Palace Theatre Manchester Reviews Summary

Seating Comfort

Pros:

• "Seating in the stalls was good."
• "Seats in the stall (row b) were comfortable with a fantastic view & a good amount of leg room."
• "The seats were comfortable enough."
• "Comfortable seats- for once I had plenty of leg room in a theatre!"
• "The seats are comfortable, with plenty of leg room for a show that lasts a few hours."

Cons:

• "Legroom not good even in non restricted legroom seats."
• "The seating has very limited leg room which we knew in advance."
• "The seats are the most uncomfortable seats I have ever sat in at a theatre or cinema."
• "The most uncomfortable theatre we have been to. Even my daughter, who is not tall at all, struggled with the leg room."
• "The seating is very cramped."
• "Lovely decorative traditional theatre but the upper tier is very steep and has very little legroom."
• "The seats aren’t very accommodating for tall people. My knees always end up touching the seat in front."

Performance Quality

Pros:

• "Thank you to all the cast for a truly amazing, uplifting, emotional piece of theatre."
• "The quality of performance here is always superb. Atmosphere and traditional look of theatre is stunning."
• "Went to see Jesus christ superstar star Sat 16th Sept....had the most amazing time."
• "Always an amazing experience. We were here to see the Lion King and as always were thoroughly impressed."
• "The performances were amazing, really expressive and moving."
• "Really great show, it's a must watch."
• "The show was the best I've ever seen and I recommend everyone to see it!"

Cons:

• "Charlie and the chocolate factory was ok but ridiculously extortionate for an overly average performance."
• "The seats however are without a doubt the most uncomfortable I’ve ever sat in."
• "Performance spoilt by people using their phones to take photos or just checking social media."
• "The worst aspect of these seats are that the toilets are located either side at the bottom of the Grand Tier, which means that people are constantly going up and down throughout the performance."
• "Roald Dahl would've been disappointed."
• "The story telling was very poor... overall very disappointed and I would not reccomend."
• "Performances were average."

Facilities and Accessibility

Pros:

• "Beautiful old style fascinating theatre with such beautiful architecture inside."
• "They had lifts which go up to all floors."
• "Very well managed inside and plenty of merchandise stores inside the building."
• "Plenty of toilet facilities, although still seemed to be large queues for women."
• "There is an upper and lower levels with a bar and toilet facilities."
• "Visited with my Daughter, as a Wheelchair user myself. From arriving outside the venue, until leaving after the show, I found it to be faultless."
• "The theatre is in a central location and is easy to find. Parking is available nearby."

Cons:

• "The theatre bar was a dump and can you believe they charged £9.75 for a small plastic glass of white wine."
• "The stairs which lead to the toilets in the Grand Tier are incredibly loud."
• "The steps were very steep too."
• "The bar needs to display prices as this could easily ruin someone's night."
• "The steps at the Tier are steep. I wouldn't recommend it to people who are afraid of hight."
• "The theatre looks a little like an old cinema from outside... And seems like the inside may benefit from a little bit of TLC."
• "The road layout getting to the theatre is a nightmare. No parking close. Not ideal for disabled at all as no drop off area."

Customer Service

Pros:

• "Thank you to the whole cast of the show and to the staff of the Palace theater."
• "The staff spotted this straight away and did their best to go out of their way to try and help us."
• "The staff were all lovely. A real credit to the theatre."
• "The staff here are so helpful."
• "Staff were lovely especially helpful with disabled access."
• "All the staff were friendly and easily directed me to the facilities and my seat."
• "The staff were very helpful and pleasant."

Cons:

• "Attended with a group of 38 children with Autism and additional needs. I had my 2 year old with me and was turned away at the door as he was too young."
• "Performance spoilt by people using their phones to take photos or just checking social media."
• "The staff are rude."
• "The efficiency of the bars needs to be reviewed as it was just way too slow."
• "The ladies loos are too few for the capacity of seating."
• "The Lounge experience, on the other hand, leaves a lot to be desired."
• "My first time at the Palace theatre and I was shocked at how unsafe the upper circle steps and layout was."