Soles & Heels Reviews Summary

Quality of Service

Pros:

• "So lovely and high quality service! I have got repairment in this place for second couple of shoes, and will continue to be regular customer."
• "They are highly skilled professionals who make sure that their work is satisfactory, striving for excellence."
• "The gentleman who repairs bags here is a master craftsman, we are very lucky to have him."
• "The worn out leather soles were replaced with new high quality leather and have been hand stitched and glued together."
• "The job was done very professionally and quickly (within days)."
• "The work was completed to a high quality with a quick turnaround."
• "Both jobs were very reasonably priced and of the highest quality."

Cons:

• "I can’t think of anything worse than someone who can’t be bothered to do the job but ask for your money right away."
• "Unreliable, unprofessional and expensive."
• "When showing up at the requested time my boots have not been touched."

Customer Service

Pros:

• "I was greeted by a very friendly gentleman."
• "Very professional and knowledgeable service - I am very glad that I discovered this place nearby."
• "Always amazing service from Mukesh who is incredibly kind and helpful."
• "Professional and attentive service - highly recommend and will be back!"
• "Excellent service, patient, polite and very friendly gentleman."
• "Great service, polite and attentive."
• "Really lovely and friendly service."

Cons:

• "He presents me with some insoles of a different colour than requested and quotes me 37£."

Speed of Service

Pros:

• "It take only 7 days to clean and renew my sneakers, so I’m very happy."
• "Did a fantastic and efficient job with mending the heels of my Timberland Boots."
• "Prompt service, was able to get it done then and there."
• "Took it in, in the morning and they had it all fixed up and ready for me in the afternoon."
• "Fixed our bag zipper in less than 30 minutes."
• "My bag was fixed in less than 1 hour."
• "I received the text which told me my shoes are ready for collection just 1h15mins after I put my shoes at shop."

Cons:

• "Waisted my time and my tube money, obviously won’t see me ever again."