Friern Manor Country Hotel Reviews Summary

Venue and Location

Pros:

• "Friern Manor is a beautiful location and venue."
• "The venue itself is stunning, with beautiful grounds and a charming, historic ambience."
• "The food was good, the resident DJ was absolutely fabulous and the venue is intimate and cozy."
• "The gardens and grounds were lovely and the weather was amazing."
• "My favourite thing about Friern Manor from a photo point of view is how the gardens transform from a beautiful and flowery paradise in the daytime to a vibrant oasis of light in the evening."

Cons:

• "The bedrooms for getting ready in are also incredibly dated which is a shame but, functional all the same."
• "There was a significant distance between the main venue back to the guest rooms which involved walking outside on gravel and grass."
• "Pond needs cleaning and landscaping needs a good going through."

Staff and Service

Pros:

• "The staff were absolutely amazing. Very professional, friendly and attentive."
• "The staff went above and beyond to ensure a seamless and enjoyable day for all guests."
• "If Kai wasn't part of our day we would have felt let down."
• "Charis was so helpful from the moment we booked our wedding at Friern."
• "All the quests loved the venue and all said how beautiful it was! The silver service waiters/waitresses were incredible!"

Cons:

• "We were greeted by a member of staff who was less than friendly and really made the running of the morning way more difficult that it needed to be."
• "Regrettably, there were a couple of aspects that hindered our experience...we encountered a member of staff whose demeanor left much to be desired."
• "Great setting and staff were friendly and attentive, but facilities didn't match up to expectations."

Food and Catering

Pros:

• "The food was absolutely amazing and all our guests made comments on how good the food and staff were."
• "The attention to detail in every aspect, from the décor to the food and service, was outstanding."
• "Everyone commented on how lovely and filling the food was."
• "The food was excellent, and the entertainment was great! Would definitely recommend!!"

Cons:

• "Unfortunately, 50% of the guests who participated in my daughter's wedding party became ill."
• "I had to get my roll changed as it had mould on it."

Event Management and Coordination

Pros:

• "From start to finish they were a well-oiled machine, keeping it human and personal touches throughout the night."
• "The whole day was perfect from start to finish. The staff were so professional and were the reason the day ran so smoothly."
• "We had endless compliments about the venue, the food, and the day as a whole which is great!"

Cons:

• "As a development point, there were a couple of things that were not communicated internally by the wedding coordinators that lead to extra stresses before the big day."
• "There were however parts of the running of the day which made us quite flustered and upset, particularly at the start."
• "Unfortunately, there were a couple of unexpected occurrences that influenced our otherwise perfect day."