The Secret Garden Reviews Summary

Staff and Service

Pros:

• "Every single staff member was charming, the food was incredible."
• "The staff are very friendly and nothing is too much trouble for them."
• "The whole team went above and beyond for us, always ensuring we were happy and the day ran smoothly."
• "The staff were very well organised, friendly and incredibly professional."
• "The staff were so accommodating and had everything under control on the day."
• "Your staff were so attentive and friendly."
• "The team were brilliant, organised, so friendly and incredibly professional on the day."

Cons:

• "No welcome cocktail just given a drinks list and asked straight away what we wanted to buy."
• "We had a table booked for half past one but unfortunately our car broke down, we rang The Secret Garden to inform them we could not make it & could we change it for 4pm & could they ring us back to confirm, had to leave a message as it went to answer machine, no one returned our call."
• "They refused to refund us in full even though we had paid the full balance and I am due to be made redundant."
• "Awful place to work... completely unprofessional."
• "The SERVICE WAS VERY DISAPPOINTING it was almost NON EXISTENT until the end."
• "The service was friendly but a bit slow and haphazard."
• "The service was essentially non existent after we were seated."

Food Quality

Pros:

• "The tea for 2 was enough to feed 4 of us as loads in it. Highly recommended."
• "We had a lot of guests saying how the food was the best wedding food they'd ever eaten."
• "This is the place to go for afternoon tea, sandwich were fresh all nicely cut and fillings all very tasty."
• "The food was incredible and from our first viewing to our big day they made us feel confident."
• "The food was tremendous as was the venue."
• "The food was amazing and the feedback from our guests about the menus on offer was great, the best wedding food they've had!"
• "THE FOOD WAS HEAVENLY! The guests absolutely loved it and we had countless messages saying how much everyone enjoyed it!"

Cons:

• "Very disappointed - afternoon tea as a birthday present - food wasn't great considering the price."
• "The duck was very earthy and the fish fairly flavourless."
• "The food is very expensive for what you get."
• "Not helpful at all. Tried booking a dairy and wheat free afternoon tea for my daughter. Can't do it apparently as all the food is based around dairy."
• "Very limited amount of cakes. Choice of three."
• "Good selection but the cakes were far too rich and sickly."
• "Overall I felt the Secret Garden was over priced and lacked variety in its menu."

Venue and Atmosphere

Pros:

• "The venue was stunning."
• "The most perfect venue and team for a 70 person summer wedding."
• "The location and setting is just stunning perfect for a wedding 😍"
• "The venue speaks for itself, as it is stunning and is very special to us anyway."
• "The venue is beautiful and our guests were equally as blown away as us seeing the gardens in full bloom."
• "The venue itself is beautifully maintained and all of our guests commented how lovely it was."
• "The wedding venue was very good and has provision for both indoor and outdoor events."

Cons:

• "Tucked away in the far corner of a courtyard, out of sight and earshot of the road, with signposting that could be clearer."
• "The bar is the only let down, they ran out of drinks fairly early, only one bottle of vodka in stock for a wedding with 120 guests."
• "No organisation of tables going to get dessert just a waiter randomly selecting tables to go up."
• "Was a little disappointed with the outside setup, next to motorway so very noisy."
• "The only criticism I have is of the lack of signage from the road and from the car park."