Red Hall Hotel Reviews Summary

Staff and Service

Pros:

• "The staff at Red Hall bend over backwards to help you."
• "The staff are amazing and extremely helpful and polite."
• "Warren & his staff run the banqueting with military precision, exceeding all expectations."
• "The staff were friendly and attentive."
• "The staff were responsive before and during the wake to make sure we were happy with the event."
• "All the staff at this hotel are very attentive, professional and friendly."
• "The staff are very helpful and friendly."

Cons:

• "Great wedding function but customer service from a member of staff from a misunderstanding was horrendous."
• "When we wanted to order something vegan since we have allergies, the staff was so rude."
• "The staff was so ignorant and arrogant."
• "Management giving orders in a bad tone in front of customers."
• "Very poor service. Staff seemed bored with customers."
• "Disgraceful! Rude, unhelpful staff, who managed to check out a bride and groom’s hotel room to a different guest."
• "The service was terrible and had to ask for our coffee and cheese bored they didn't even clear the table of classes when we order drinks and was told to go to the bar areselfs."

Food Quality

Pros:

• "The food was first class, as was the service and entertainment in the evening."
• "Food was delicious and plentiful."
• "The food was fantastic in the evening and breakfast great too."
• "All food was piping hot and of a high standard."
• "Extensive selection of food for breakfast including both vegan and veggie options as required by our family group."
• "The food was superb, real authentic Caribbean food."
• "The food was excellent quality and was thoroughly enjoyed by all family and friends during a wake."

Cons:

• "The breakfasts were horrible, the service was next to non-existent."
• "The food was less than satisfactory, the salad on the starter had slimy and brown bits on it."
• "Food average, requested 1 steak, rare, 1 mdm rare, both small thin steaks arrived barely pink."
• "Chips in baskets looked nice but only warm and limp."
• "They said it was vegan. It was not, it had butter in it."
• "Food let it down."
• "Disappointing meal as had looked forward to getting out and having a nice meal."

Accommodation

Pros:

• "The room was clean comfortable and spacious with great WiFi."
• "Nice room with a view."
• "The rooms are lovely and spacious with an excellent en suite facility."
• "Room was lovely."
• "Rooms were fine for 2 night stay, nice view, clean, everything you need."
• "The rooms are modern and clean with lovely comfy beds."
• "My room was a good size and was in great condition."