The Stress Exchange Reviews Summary

Service Quality

Pros:

• "Hands down the best service you could get in London."
• "Ashley is the best hairdresser i’ve ever had cut and colour my hair!"
• "Pauline is the best therapist I have known."
• "The manager and staff are professional and always happy to help."
• "Really great and friendly service at the Stress Exchange from all staff, especially Barbara and Pauline."
• "Always great service in the salon from the front desk to the beauticians."
• "The whole environment and staff were incredible and I can not wait to come back!"

Cons:

• "Be aware, if you've been given a low quality service - they will simply charge you again if you want it corrected."
• "If you're looking for a decent hair cut avoid this place like the plague - no wonder it's called The Stress Exchange, they give you stress in exchange for money."
• "Very, very disappointed with my experience today. To give the context, this was not my first visit to The Stress Exchange."
• "I would not recommend their services or buy gift cards from them."
• "A shocking customer service experience!"
• "Very bad experience. Hair turned green and they did their best to correct it but it is now in the worst condition it has ever been."
• "Worst customer service ever....... name says it all ‘stress exchange’. They give you stress exchange of your happiness."

Staff Expertise

Pros:

• "She has magic, healing hands and I always feel so much better afterwards."
• "Ashley understands my hair, and how to ensure it’s cut perfectly to last for the next 6 weeks."
• "Pauline always does an amazing job and is super talented at facials, waxing, nails etc."
• "Daniel is a superstar colourist."
• "Moshe is the best hairdresser I've been to - he takes the time to understand what you want and will offer his views but not impose them."
• "Ashley worked tirelessly to get absolutely fantastic results, consulting with me and using his expertise to create a cut and look that really compliments my face."
• "Connor has made a huge difference to the condition of my hair since seeing him."

Cons:

• "There was absolutely no acknowledgement from the Stylist who had worked with me for over six years that I had any basis for raising a concern."
• "However, yesterday I was told, suddenly, they can't do my nails as I asked - as I have before."
• "They could stock a wider range. If not for the fact that they are my closest one, I would have gone to another stockist."
• "Frankly, I am really disappointed that they are so inflexible."
• "After 3 emails and no response we were told, when we eventually phoned the Manager, that he does not deal with complaints!"
• "Even the interior is nothing to write home about."
• "One of the worst hair cuts I've had. I went in for a trim and came out with a bob."

Product Quality

Pros:

• "The products they use by Aveda are also beautiful - organic and really effective."
• "They use Aveda products which smell wonderful."
• "Also given some great advice on beautiful natural Aveda products."
• "Impressed with the quality of the products too."

Cons:

• "Their service is snooty and if you arrive 5 minutes late even if the therapist does not have another appointment after you, the receptionist will admonishingly tell you how your lateness will be reduced from your treatment time."
• "The beauty area is very expensive, and with interior décor average and the skills of the beautician average (although very friendly so couldn't fault her on that) I would expect an average price, not a high end price."
• "The prices are ridiculous for the average competence of their massage/man/pedi/hair staff and even the interior is nothing to write home about."
• "Overpriced for the service. My gel manicure started to chip within the first week, and the price quoted over the phone was not what they told me it was at the end of the service."

Customer Experience

Pros:

• "Such a friendly, environment and amazing service."
• "The staff are friendly and professional."
• "Love the place! Have been coming here since I moved to London 7 years ago consistently."
• "Always a pleasure going in and seeing everybody at The Stress Exchange."
• "Very nice atmosphere, clean, stylish, attentive staff."
• "Such a professional and relaxing environment!! A very friendly welcome from the front desk."
• "Looking forward to many more years of great service."

Cons:

• "It's a shame. I used to recommend them because I thought they were reliable. No more."
• "Unacceptably, my leg and bikini wax only lasted a few days after visiting the Stress Exchange."
• "The mani/pedi is so average that it made me want to just do it myself at home."
• "Booking process was straightforward."