Kanni’s Beauty (KUB) Reviews Summary

Customer Service

Pros:

• "The customer service was excellent as I did not have an appointment and I got a call back after calling when the salon was not open."
• "I was very happy with how my hair was styled, she took her time and really understood the assignment."
• "The staff were all very professional, nice and helpful."
• "I was offered drinks too."
• "All staff are extremely polite and very attentive and incredibly knowledgeable about the services they offer."
• "Upon entry complimentary beverages are offered, providing yet another elegant touch."
• "The cleanliness and efficiency of this salon is why I will always come back."
• "Honestly such amazing service, it was super quick and I am in love with my hair!"

Cons:

• "They did my weave too tightly, it was constantly itching and when it was taken out the left edge of my hair was ruined and half gone."
• "Hair is good quality but terrible customer service. Was sent wrong hair so I sent it back but they 'lost' it in their warehouse so didn't exchange the hair as they said there was no proof I sent it back."

Professionalism and Skill

Pros:

• "Met with Karen a stylist at the salon for a consultation who was so accommodating and professional, explained the process clearly and was very knowledgeable - put me at ease basically."
• "I was referred to Andria and called her in tears because another hair stylist had messed up my flip over method hairstyle just as I was due to go on holiday!"
• "She was professional, quick and so warm - I’m a total KUB convert now!"
• "My hair was installed by Gabby and she even stayed late to get my hair done as I was the last customer."
• "I've been here twice now and all the staff are lovely and very helpful."
• "I received some really good tips on maintenance and hair care."
• "The girls working at KUB are lovely and very welcoming."
• "The stylist took her time in making sure it was to my liking and cared for my natural hair."

Cons:

• "My own hair wasn’t well washed, still had a lot of dirt in it after the £30 treatment."
• "Blow drying was painful and done with a lot of force & the wrong hair brush."
• "Got a weave done which looked nice. But my hair was blow dried to the point it is heat damaged and the curls have not reverted and I am left with limp hair that I will have to cut."
• "Words of warning do not go here. Three more, avoid avoid avoid. The monster doing my sew in heard everyone praising my natural hair how healthy it was how much hair I have, then she shouted out loud in front of everyone 'you have a lot of grey hairs!'."