Rumble Tumble Harrow Ltd Reviews Summary

Staff and Service

Pros:

• "The staff is kind and the parents there were very kind too."
• "The staff are friendly and helpful when you need them."
• "The stuff is always very friendly and keen to help."
• "Everyone was very welcoming and friendly."
• "Staff were amazing, very attentive."
• "All staff are always friendly and would recommend this place to anyone."
• "Staff lovely and very polite, food was very nice and the ambient also very nice."

Cons:

• "Staff very rude, place very small and overcrowded."
• "We were disappointed by the staff who were supervising the private room."
• "However, the staff are really useless. They are impolite and seem disinterested in being even mildly hospitable."
• "They are very very rude."
• "Awful service, high prices for the food and drinks and very messy, everything is dirty. Very bad attitude and rude the owner of the place."
• "One member of staff was incredibly rude and actually quite condescending at the cafe."
• "And the staff defo needs to learn some customer service skills !!!"

Cleanliness and Safety

Pros:

• "The venue itself is nice, attractive and clean."
• "I was really impressed with how clean the whole place was."
• "The cleanliness of the facility was impeccable, creating a safe and hygienic environment for kids to enjoy."
• "It was very very clean and there were no damages to the soft play areas."
• "The place was immaculately clean."
• "Toilets clean and in good condition."
• "Areas are well cleaned."

Cons:

• "The gate was constantly left open."
• "The gate to the under 3 section is constantly left open."
• "Definitely not as clean as other soft plays! Sensory room needs upgrading!"
• "Not very clean too… my trousers were full of dust after few minutes of playing."
• "This place is disgusting:( , it’s very dirty and so much noise."
• "No staff member wears a mask going against their own recommendations on the website."
• "However, there is no control for the area for under 3 to avoid big kids in."

Facilities and Amenities

Pros:

• "The menu is affordable."
• "It's a nice place to take kids for soft play. There are plenty to do here - kids can play, adults can have food and drinks."
• "Although not the biggest soft play, I really liked the cosy feel."
• "Food’s were freshly cooked and even adults food was very good all of my guests loved the adult food platter."
• "They serve a great variety of delicious food - highly recommend the mac and cheese, it was delicious!"
• "The food served were fresh and delicious. All in all good spread."
• "Good food choices and great coffee, what more can you ask for!"

Cons:

• "The coffee was horrible I found a small hair in my cup."
• "Cafe ok but again rip off prices."
• "It was awful and horrible arrangement."
• "Food was ok but not served on time and it got really crowded towards mid day."
• "£6.50 per child for a tiny play area is a complete rip off."
• "Feels a bit dark in basement."
• "Biryani rice was half cooked and very spicy."