Address: 2 Raw Dykes Rd, Leicester, LE2 7JU, United Kingdom
Phone: +441162556575
Rating: 3.9
based on 181 reviews.
Facilities and Activities
Pros:
"There is a huge slide, tunnels, climbing walls, it even has children's go karts and more."
"Lots of stuff for the kids to play.. Soft play, lazer tag, go karts, interactive play wall, tree climb (this was closed on our visit though), and a ninja warrior type mini obstacle course too."
"Great choice of activities for children, for £15 they can have two hours in the main play area and then an hour using the ninja warrior style children's assault course and climbing walls."
"Soft play for babies/toddlers, soft play for 3+, there's a trampoline, 3 slides, laser quest, go karts, hurricane simulator, there's even a bamboo tree that the children can climb up with a harness."
"Little avenue on the second floor has 12 rooms for role play where the kids will spend a lot of time playing."
"Nice big space with a good-sized soft play, ninja warrior, football area, and some other bits that are included."
"The play area is fantastic - it's clean, well-maintained, and offers a wide range of engaging activities suitable for all ages."
Cons:
"Prices are too high. Over £10 per child!"
"Most of the attractions are not even open like the climbing frame although I doubt I’d let my kids go on it even if it was open."
"No lifts but the actual play area is up TWO flights of stairs."
"The price has gone up for 2 kids it was £50 and the one kid is 5 the other is 12 there is not a lot of options for the 12 year old as the play area is outdated and boring for someone his age."
"Coconut climb is closed. Only one go kart works. Laser tag doesnt work. Interactive wall does not work."
"Not as good as it once was with no climbing wall no access to go karts and it felt run down and tired."
"Some of the things such as the jelly bed really do look like they need a bit of TLC as they're quite grubby."
Staff and Customer Service
Pros:
"From start to finish the staff and management were exceptionally helpful, accommodating and very professional."
"The staff are simply wonderful. They are attentive, patient, and genuinely seem to enjoy what they do."
"Staff were all friendly and polite."
"The staff were helpful and very pleasant."
"Staff is polite and helpful."
"The staff we were great and friendly."
"The staff are friendly and extremely helpful."
Cons:
"Food too slow. When you pay that much money to get in you at least expect to find a table or a chair."
"Extremely poor customer service, expensive prices for the facilities, especially when compared to similar soft play places."
"Awful!! Staff rude and unhelpful, refused point blank to change my curly fries to straight fries."
"A few of the staff weren't very friendly."
"The staff don't really seem like they care either."
"Staff member incredibly rude, shouted angrily at my child for something that was not his fault."
"Unfortunately the staff at the counter was rude."
Price and Value
Pros:
"The party was very good value for money for 10 kids and we would definitely use again brilliant!"
"By far the best children's soft play in Leicester, excellent value!"
"They have a variety of activities for kids of all ages and prices are reasonable."
"Got snacks and drinks for the kids at reasonable prices."
"The food i must say was value for money for my kids who really enjoyed it."
"Drinks not too expensive, jug if juice 2.75 and single drinks like fruit shoots, bottles of water, apple juice bottles etc all 1 pound."
"Been here quite a few times now excellent facilities... great selection of food and drinks available at reasonable prices."
Cons:
"100% will avoid in the future."
"Prices are really high, specially if they charge you extra, for every single thing, inside."
"What really annoyed me is that we were charged peak rates when it was term time."
"Overall, overpriced for what it is, and would definitely avoid in future."
"Total rip off! Exploiting school holidays charging £11.00 for a 4 year old."
"Good for kids but very expensive! They shouldn't charge for adults to get in and they make you pay per adult even if you're only bringing 1 child. Food and drinks expensive!"
"I was shocked at the price for 2 children and when you add on food it becomes an expensive 2 hours."
Safety and Cleanliness
Pros:
"Lovely and clean with lots for the kids to do."
"They understood autism and was extremely caring."
"Refit looks great, last time we came it was a bit grubby, but it's vastly improved."
"Seating area was clean and tidy."
"Food was lovely, site was really clean... not sure why previous reviews were poor."
"Visited recently with my 3 year old and was really glad to discover that gem of soft play/ role play in Leicester."
"Been here quite a few times now excellent facilities Little ones loved it plenty for them to do of all ages also very helpful staff and great selection of food and drinks available at reasonable prices."
Cons:
"There is no health and safety monitoring at all."
"My daughter suffered a concussion after an accident at Go kids Go, there was no accident report filed in on the day, no first aid."
"Parking was a nightmare and security is not the best at keeping young children in."
"The cleanliness of the facility is far below what I would expect during the current epidemic."
"The floors bouncing which felt unsafe."
"This center isn't safe there's no supervision from staff shortage."
"The whole place could do with a thorough clean. The WCs are also dirty and could do with an update."