Parents Paradise Children's Play Centre Reviews Summary

Facilities & Cleanliness

Pros:

• "Fantastic venue for meeting friends and letting kids go nuts in safety!"
• "Kids can also ride cars for a payment. Again, this is great fun!"
• "Plenty of parking and the place itself was clean."
• "It was so clean there and I had as much fun as my 2 year old daughter."
• "One of the cleanest play areas I’ve ever attended."
• "Good clean facilities and great staff."
• "This place is so clean and so well looked after with staff being very helpful and attentive."

Cons:

• "Kids blatantly older than 18 months were coming in, running round the babies, kicking toys."
• "Cars are available to be driven in another area. They are old, dirty and some are missing horns."
• "The toilets were out of paper and dirty."
• "It's very dirty, dust everywhere, I've been here several times and every time it gets worse."
• "The sensory room needs updating all the toys are mostly broken and filthy."
• "I could not get my wheelchair around here as the tables and seating were very close to each other."
• "This place just doesn't have enough for the number of kids coming through its doors."

Staff & Customer Service

Pros:

• "The staff were very friendly and very helpful."
• "Staff were amazing, before hand from back office to ensure everything went smoothly from the time of booking to on the day itself."
• "The two party hosts in our room were so friendly and lovely, constantly helping and organizing and just doing more that I expected."
• "Everyone was so kind and caring to us and our guests."
• "Staff are super nice, hardworking and polite."
• "The girls on reception, Isabel and Charlotte were very welcoming and friendly along with Izzy who was approachable."
• "All the staff are so helpful and friendly."

Cons:

• "I was very disappointed by the lack of genuine customer service from the team."
• "The lady managing the go-karts may as well have not been there, so very rude."
• "Don't bother calling, no one will answer your call. You will be stuck listening to pre-recorded messages."
• "The girl working the kart area seemed very stressed and unhappy."
• "Also got charged for extra adults who in the end didn’t attend. Was told no refunds given."
• "The staff could do with better common sense as I feel the kids have more common sense than the staff."
• "The older ladies who worked there were very rude and told me off because my child was drinking out of a water bottle not brought from them."

Food & Beverages

Pros:

• "The food platter we ordered for the parents was amazing, and the kids food, the lovely hosts were serving the kids."
• "Everything was organised so well, there was more than enough food and the kids had the best time!"
• "The cafe served hot chocolate and cappuccino, party food was delicious and plenty."
• "The food provided for the party was really good."
• "Good vegan options."
• "The food that we had was not expensive and tasty."
• "The food was fabulous! So much of it!"

Cons:

• "The prices of coffee and food were extortionate."
• "The berry smoothie wasn't really a smoothie, it was juice and 5 berries blended for £4 and was dripping all over the glass, the guy serving used a dirty rag to clean it."
• "So please explain to us why u charge for adults when we are paying for a child."
• "Kids wanted more only allowed 2 nuggets each, which was a shame as kids loved them."
• "Wouldnt rate their food."
• "Don't come hungry, I ordered a veggie burger and was shocked to be presented with a burger bap and veggie pattie inside, nothing else, no salad, no sauce, nothing..."
• "Although there wasn’t enough food to go round."

Value & Pricing

Pros:

• "You only pay for child, parents go free."
• "Excellent value for money."
• "The food and drink choices were spot on and competitively priced."
• "The food was reasonably priced too, for adults and kids."
• "I thought the food was good value and quality for what it was."
• "The cafe has a good choice and not too expensive."
• "The portion of food for the party package was huge, great quality and great choice of dishes and all the kids were happy."

Cons:

• "Prices on the high side and they have a small bumper car track (which you need to pay an extra £1 per car for)."
• "Only negatives would be paying for the bumper cars, it was enough money on admission without paying for extra inside."
• "I was shocked by the price £44."
• "Looked nice but turned back this instance... we had to pay extra to enter even if only into coffee shop area behind the door entrance so it would cost us £34 total."
• "They now charge for adults, which they didn't do in the 9 years I have been a customer."
• "Travel an hour to get there just to be told that they are closed at 3pm while on I checked on the site and it says closes at 5pm."
• "Didn't realise, probably silly of me, that they have 'morning' and 'afternoon' sessions here so arriving at 10.30am my grandchildren only had less than 1 hours fun before they were ushered out and it closed at 11.30."

Safety & Security

Pros:

• "The whole thing went so smoothly and stress-free and the parents and children had a lovely time for children aged 1-7."
• "It is safe and secure."
• "Excellent for parties. There is always someone keeping an eye on the Over 5s area."
• "This place is great with areas for under 18months, under 5 and over 5s. Big enough for the kids to enjoy but not too big they can get lost!"
• "Staff went all out to make the Halloween Disco an exciting event for the children."
• "Our party host was absolutely brilliant. So organised and provided everything we needed exactly when we needed it."
• "All the staff were extremely professional, helpful and friendly."

Cons:

• "I even saw on two separate occasions, a couple of boys hitting children in the baby area!"
• "The older boys were not very mindful of the smaller and younger children around."
• "A child who I don’t know came to me when I was with my children in the soft play area and held out a lighter and said ‘look what I found!!’."
• "The personnel don’t really care and we often had to corner our babies because older kids would enter and just smash everything."
• "Whilst the facilities are good in this venue, I have to give it one star for their lack of control in the midst of corona-virus pandemic."
• "My only complaint was that the heating was on far too hot; the adults were complaining and even the birthday girl was in tears as she was so hot."
• "Wouldn’t recommend for children under 2."