Monster Mayhem Reviews Summary

Staff and Service

Pros:

• "Staff have been courteous and polite from what I can see and I love their interaction and flamboyancy when it comes to the kids disco and/or birthday parties."
• "The staff are very helpful they help the children at the car area."
• "All the staff are very polite, friendly and trustworthy."
• "The staff were great helpful and organised food was amazing kids loved it."
• "The staff are so helpful and friendly."
• "The staff were very helpful and attentive especially the manager Selina."
• "The staff were extremely friendly professional and helpful."

Cons:

• "Utterly, shambolic, and poorly run play area. It is filthy with major hazards and poses tangible risk to children."
• "1 staff only at the front that too who is Solely only concerned and too much on her own phone then to manage desk and surrounding areas to clean."
• "The staff who are supposed to be supervising spend their time by the entrance desk chatting."
• "Iv had a few negative experiences with slow members of staff behind their counter who left me waiting 30 minutes for a milkshake!"
• "A staff member was on his mobile phone when he should have been supervising the electric go-karts."
• "The staff on the floor need to be changed immediately as the staff on the floor just were appalling."
• "Staff were rude and unhelpful with bad attitude when tried to complain."

Cleanliness and Hygiene

Pros:

• "Furthermore, the place is kept clean too."
• "More importantly the place was so clean considering so many kids."
• "The food was excellent and the place was very clean and the toilets hygienic."
• "Kept the food area nice and clean wore disposable glues disinfectant the tables hygiene was to a high standard."
• "Toilets are clean and well maintained."
• "The place was really clean, the table and toilets were frequently cleaned."
• "The place is hygienically very clean. The disable toilets are very clean and up to standard."

Cons:

• "Toilets were disgusting water everywhere dusty walls etc."
• "It’s very unclean."
• "It is a clear breach of Covid-Safe regulations."
• "One Thing that Truly did Ruin the Whole Experience is the Hygiene Level. It's Disgusting!!"
• "It’s filthy. We were the first people in today at 10 and they was still rubbish, plastic bottles, dirty plasters, used straws in the play area."
• "The place is absolutely filthy and certainly the dirtiest soft play I've ever been to."
• "The soft play is torn with yellow foam exposed a very unhygienic."

Facilities and Activities

Pros:

• "Variety of different activities for different aged kids eg bouncy castle, soft ball pit, climbing nets and slides to name but a few."
• "They bring a lot of energy and fun to the kids parties and you get good food portions with variety."
• "The staff are willing to have fun and play along with the children with ball fights."
• "It's a real treat for the young ones."
• "Brilliant soft play with plenty to keep the kids entertained including giant Lego, a light up dance floor, go karts, plenty of slides, bouncy castle and more."
• "Monster Mayhem is also suitable for children with additional needs, as they have a lovely Sensory area."
• "Superb play area taking into consideration all the age groups."

Cons:

• "Most of the rope bridges were ripped and tied together with a shoe lace, very unsafe for children."
• "The bouncy slide has no supervision with too many kids at risk of colliding into each other."
• "Older kids share the same play area with little kids so accidents may happen."
• "The football area at the top was a hazard as the netting was torn."
• "Some play equipment was covered in grime and mass amounts of dusts."
• "The whole place felt run down and like it needed a thorough clean and some management."
• "The floor was dirty, the tables and chairs hadn't been wiped down."

Food and Beverage

Pros:

• "Food was great, staff were great."
• "The food was lovely ..the staff work so hard."
• "Food provided ensured all Kids left feeling full rather than the 3 nuggets and 5 chips that are usually provided at most children's party."
• "Fresh breast chicken that fell off the bone and put straight into our burgers. Tasty and filling."
• "Food was served hot in good quantity and of good quality."
• "Food for the kids was tasty, fresh and warm."
• "The food was absolutely lovely which the kids loved."

Cons:

• "As for the food it's your typical fast food is it too much to ask for healthy food for kids."
• "Place is filthy. Food they served to the kids was not fit for a dog, burnt and over fried."
• "This place needs closing down. Kitchen is absolutely disgusting. Tables are absolutely filthy."
• "Ordering food was an awful experience I was waiting ten minutes to be served while staff were chatting in the kitchen."
• "Some of the food being cold."
• "The food place had no food."
• "AVOID the chicken and chips shop in there. It's horrid nothing is fresh everything is cooked from frozen halal food u find in Asda's halal frozen food aisle."