Harvey's New York Bar & Grill Reviews Summary

Staff and Service

Pros:

• "Great welcoming staff, Great food, excellent service."
• "Staff were friendly and attentive but took a whole to take order and bring food out."
• "Speed of service was excellent, despite how busy the restaurant became during the evening."
• "The two members of staff that looked after us were exceptional and deserved 5 ⭐."
• "Staff was friendly and prices are good."
• "Really nice atmosphere, Mike made us feel really welcome."
• "Staff were very polite & attentive."

Cons:

• "Sticky tables, sticky and scruffy menus."
• "No goodbye or thank you!"
• "The service was slow and staff didn’t pay attention."
• "The waiting staff were young and didn't seem to have a clue."
• "Pointed this out to the lady at the bar but they did not seem over bothered…Shame because this lets the place down."
• "Service was minimal when we finally got a check back my partner expressed his concern with his meal."
• "Staff were very stretched and it took just over 2 hours for us to eat, so a tad slow service."

Food Quality

Pros:

• "Food is fresh and good value surrounded by a good vibe."
• "The ribs and chicken were good staff were friendly. Enjoyed it."
• "Our food arrived quickly & piping hot. Portion sizes were good & the food was very good, the burgers were large & thick."
• "The food was hot, fresh and so tasty."
• "Food was incredibly tasty."
• "The food was perfectly cooked and delicious and the milkshakes were the best we have ever tasted as a family."
• "Food was great (mains and dessert)."

Cons:

• "The only thing good about the food was its presentation, the food taste and quality was pathetic."
• "The main arrived within a reasonable time of 20 minutes but the taste was dry and bland."
• "Fajitas were not flavoured just chargrilled, skillet wasn't hot when brought to the table and it looked a bit sad."
• "The pulled pork tasted like hot dog meat, the steak was burnt."
• "The burger was a bit dry and the presentation was not the best."
• "The chicken kebab was very dry and had burnt veg."
• "The cheese burger that I had was burnt and dry."

Ambiance and Decor

Pros:

• "The decor is detailed to the T with vintage Coca Cola machines to the whole American dinner aesthetic."
• "It's still very nice there."
• "The social distancing arrangements have been well thought out."
• "This is a great place to get for. An American diner that's feels authentic with the decor and tastes authentic with the food."
• "The decor and atmosphere was lively and the suspended motorbike impressive."
• "This place has an amazing atmosphere and very impressive decor throughout."
• "Great American diner in the heart of Llandudno town centre."

Cons:

• "Toilets were foul smelling and dirty."
• "The mens toilets are discussing, mould growing on the ceiling."
• "The ladies toilet was accessible for the wheelchair but there were no frames or handles around the toilet to assist the user."
• "Seating could be better, look like booths but they have tables separated by wooden slabs."
• "Why on earth are the sauces and ice creams in plastic containers. It makes it feel cheap..."
• "Unfortunately tonight there was quite a wait between server visits and it was nearly 50 minutes before we eventually got our food."
• "Walked in and was seated immediately but swiftly returned to the door the second mine and my partners eyes saw the price."

Value for Money

Pros:

• "Not cheap but you'll leave completely stuffed."
• "The prices may seem a little high but the portions are big and you certainly get the quality you pay for."
• "Very good value for money and would definitely recommend to everyone."
• "Really good portions of food and reasonable prices."
• "Food was amazing and well priced."
• "Good value for money, great food, good atmosphere, friendly staff, what more could you ask for."
• "The meals both mains and desserts were of high quality and large in size."

Cons:

• "How can this place still be open? A total, utter disgrace: from the service to the quality (sic) of the food!"
• "On the whole way too expensive and limited choice unless you want red meat (burger, hot dog or ribs)."
• "Extremely overpriced considering the food is incredibly average."
• "Very very overpriced for what you receive."
• "Alcohol prices were a bit of an extortion though."
• "On top of that the price of the drinks are more than I would expect to pay when the food isn't exactly cheap."
• "£22 for very little food and some rabbit food I could have probably eat 3 portion and the steak was well done even though I asked for it medium rare."