Leas Cliff Hall Reviews Summary

Customer Service

Pros:

• "The staff and facilities are great."
• "The staff were very polite, friendly and professional."
• "Staff have always been polite, helpful & friendly."
• "The staff were outstanding, offering to escort us to our seats."
• "All staff, both from the show and from Leas cliff hall very friendly, especially bar staff who was chatty and helpful."
• "The staff are always helpful and welcoming."
• "Friendly and helpful staff make up for it."

Cons:

• "Only had a coffee to take away, staff was borderline to the point of being rude."
• "Poor service, stood at the bar waiting to be served and got ignored by two members of bar staff."
• "Martin Fuller your customer service sucks."
• "Got shouted at by rude security person supported by his Manager."
• "Treated like a teenager rather than a male adult in their 50's when requesting to drink from a glass rather than a plastic cup."
• "Staff shouting about ice Cream."
• "This place Need to train thier staff some speaking manners specially when guest are with children who were scared to be shouted at for doing nothing wrong."

Venue Quality

Pros:

• "Nice small venue. Nice to see the faces of the people you've paid to watch not on a screen."
• "It's a nice building with glazed walls and view onto the leas and viewing platform."
• "Leas cliff hall is a lovely clean and very tidy Friendly staff."
• "Such a beautiful place, huge and has a cafe when walk in and go down some steps and there the hall, also has a bar and toilets very clean and staff where polite, nice and helpful."
• "Beautiful building with some good comedians doing their stuff here."
• "Top notch venue... Great selection of community shows, Peter Pan was a particular highlight."
• "The venue is an amazing location with wonderful back drop kf the sea."

Cons:

• "The Cafe in the Leas is a disappointment to the place."
• "Needs renovating though, colour was peeling off the walls and the whole place seemed a bit run down."
• "The place has many roof leaks requiring buckets in various places."
• "Stage curtains are extremely tatty and for the price we paid a little bit of spending on their appearance would make a world of difference."
• "The venue was packed but there was no air conditioning on."
• "The venue would benefit from a real good clean-up."
• "Dilapidated, I would imagine that once it was the jewel in a thriving seaside town, now it's just lacking."

Accessibility & Parking

Pros:

• "Parking is brilliant, literally across the road and wheel chair accessible."
• "Car parking is brilliant. After knowing Folkestone for 10 years I was happily surprised to find out there's underground parking that has an alley that leads to the door of the Leas."
• "Parking is across the road, less than five minutes step free walk from car to the hall."
• "There is a underground parking lot opposite with disabled parking."
• "Some parking (double Yellow lines and parking bays) is available on the road outside the Leas Cliff Hall if you arrive early enough."
• "Easy parking and access from underground car park and subway."
• "A lovely venue, in a fantastic location. Very helpful and friendly staff throughout the premises. Easy parking and access to the venue."

Cons:

• "The car park was full and with it being a Saturday it was very difficult to find anywhere to park our car."
• "Parking can be a bit of a stinker."
• "The carpark needs more disability spaces my husband on crutches struggled to walk right across from the other side of the carpark."
• "Bit of a problem for VI and folk with physical problems as the Green rooms don't have a lift to the upper levels."
• "Used the lift to exit the building which did not take us to the car park entrance but to street level where we were met by a locked door."

Performance & Events

Pros:

• "What a fantastic show at the leas, the kids loved it so much!"
• "We have been there for various performances and thoroughly enjoyed ourselves."
• "Watched navi world's greatest Michael Jackson tribute artist picked by mj himself and it was an amazing night and an amazing show."
• "I've been to many Pantomimes and this is hands down, the very best Panto I have seen."
• "Love the night life the leas provides from stand up comedians to look alike tribute bands."
• "Went to see Chicago Blues Brothers and what a performance, a great time seemed to be had by all that were there."
• "Saw Cutting Crew, Go West and Nik Kershaw last night. This was an absolutely brilliant evening!"

Cons:

• "Went to leas cliff to watch Cinderella with my 3 year old granddaughter and was very very disappointed she was so much looking forward to seeing this as she is so much into Cinderella and even she got bored they never sung any of the well known songs from the film."
• "Allowed dancing in aisle right from the start of drifters. Couldn’t see a thing only large bums and got covered in drink from dancers who had glasses in their hands."
• "I was put off going to the Leas cliff hall because of people coming and going to the bar during the performance."
• "Ghastly place. Dreadful set up for a musical."
• "The music on show here leaves a lot to be desired."
• "Went to see Dr Hook who were brilliant but the bouncers are like mini hitlers wasn't allowed to dance told off for singing too loud."

Facilities & Comfort

Pros:

• "Had a perfect view of the stage and the seating was comfortable and not cramped."
• "The seats are comfortable and the venue is small enough to feel quite personal."
• "Facilities such as the toilets are a real let-down."
• "The layout of the theatre provided good acoustics and good views of what was happening on the stage."
• "Always a good night out at the leas cliff hall great disabled access as well."
• "Accessibility is great for all abilities as there is a lift to all floors, with disabled toilets too."
• "Clean and tidy, loo clean."

Cons:

• "The seats were ridiculously close together."
• "Very poor seating comfort wise and very close together."
• "Seating could be more slanted as little kids found it hard to see sitting behind grown ups so mine spent most of it on my lap."
• "The only improvement for the future could be slightly larger seats, we're not big guys but did feel cramped up tight together."
• "Pity the seats were not abit more comfortable!"
• "Toilets could do with a refurb of some sort."

Food & Beverages

Pros:

• "Fantastic meal, really well catered for a large number of people."
• "The food was fantastic, totally unexpected."
• "Excellent coffee, hot chocolate and cheerful, friendly and helpful service."
• "Nice clean coffe bar with tasty cakes and pastries, wraps etc."
• "Tasted more like restaurant meal than mass catered food."
• "Drinks are a reasonable price for a music venue."
• "Friendly bar staff with reasonable prices."

Cons:

• "Just dont order the extra shot, it is outrageously priced."
• "They did not have the advertised fillings of the first 2 choices of sandwiches that were asked for."
• "Prices at kiosk are rather expensive."
• "There was a very limited choice of drinks but the service was good."
• "Slightly expensive, wouldn't pay £2 for a packet of crisps or £3:30 for a slice of cake."
• "Ps £7 for 2 bottles of Pepsi Max is quite extortionate for a venue outside of London."
• "Surprised only cards taken in the bar as we only had cash."