Friends Green Porsche Reviews Summary

Service Quality

Pros:

• "The team did a super job, the car was perfect when I got it back."
• "Work completed on my car by a very pleasant and highly knowledgeable Ollie."
• "Luke and his team carried out the work to a high standard."
• "Despite a few challenges, Luke went more than the extra mile to get the car finished on time."
• "Knowledgeable and really enthusiastic with an eye for detail."
• "Luke and the team sorted several issues with my 997, including gearbox refurbishment."
• "The whole team at FGP are a pleasure to deal with."
• "The team’s work lives up to their reputation."

Cons:

• "On collecting the car I experienced the following: Repaint of front bumper - colour match is not great."
• "Forgot to polish out of marks on the rear bumper but did remember to add to the invoice!"
• "Replacement of wheel centre caps - managed to be on the invoice but forgot to do this."
• "After running the AC system for approx 30 mins the noise returned."
• "I wasn't until I got home I realised that now, the indicators were not cancelling!"

Customer Communication

Pros:

• "Communications were speedy and concise."
• "The team were all really pleasant and helpful."
• "Luke kept in touch throughout the time he had the seats."
• "Great fun following Luke and his team on YouTube."
• "The whole experience from start to finish was five star."

Cons:

• "Sent Luke a message on this but did not get a response."
• "FGP have not offered any form of apology or any offer to address my concerns."

Expertise and Knowledge

Pros:

• "Luke and his staff are knowledgeable, professional and, just as importantly, passionate about Porsches."
• "I was really impressed with the level of detail and knowledge of Luke and the team."
• "Very knowledgeable, flexible and cost efficient."
• "The team at Friend's Green Porsche displayed unparalleled professionalism, knowledge, and dedication."

Cons:

• "Fine, but why wasn't this identified whilst the car was with them 7-8 wks?"

Convenience and Accessibility

Pros:

• "Luke is very happy to drop you in nearby Baldock for a coffee whilst you wait."
• "Took my 997 Carrera S felt good before but noticeably improved to perfect on collection."
• "I took my 996 C4S to FGP for a second opinion and rectified for a fraction of the cost."

Cons:

• "Although they don’t have a waiting area at present."

Value for Money

Pros:

• "Very competitive costs as well."
• "Overall a very good service at a reasonable price."
• "Pricing is always clear and upfront and very competitive."

Cons:

• "I had the bumpers re sprayed, the 997 GT3 Shifter Package with new cables, Major Service, 996 / 997.1 Low Temperature Thermostat Package, Front Suspension & Steering Work, the Interior Package also a full detailed clean and Ceramic Coating to my order."