Wolverhampton Grand Theatre Reviews Summary

Seating Comfort

Pros:

• "Our seats were K17/18 in the stalls, and they were perfect."
• "Seating had plenty of space for arms, we were in the circle and could see the stage perfectly."
• "Seats were comfy and our tickets had no restrictions for the views."
• "Nice to go somewhere where the seating is comfortable and there is ample legroom."
• "Lovely theatre, comfortable seats with plenty of leg room."

Cons:

• "Absolutely no knee space whatsoever."
• "Seats are old though, so quite tight on elbow room."
• "Wasn't very comfortable sat in those tight seats."
• "The seats are far too close together with no space for you to sit comfortably."
• "The seating in the dress circle leaves a lot to be desired, rather uncomfortable, and not much in the way of leg room."
• "Chairs are quite uncomfortable after a while and very limited leg room."
• "You will have no leg room."

Staff and Service

Pros:

• "Great staff but I was up in the Gods at the rear of the Grand circle."
• "The staff were friendly, helpful, and welcoming which made for a very enjoyable evening in all."
• "Everyone lovely from the guy on security at the door to the lady who showed us our seats."
• "Staff are friendly and helpful."
• "The front of house staff were so welcoming and helpful, the theatre itself was immaculate."
• "Staff are always lovely."
• "The staff, especially the guys on the door and checking tickets, were extremely nice, friendly, helpful and welcoming."

Cons:

• "No help what so ever if you're autistic. We promised someone would come to our seat to tell us when there would be load bangs etc during the show. No one ever came to tell us."
• "A mature chap was frustrated and asked the woman with glasses if he could be served. The young chap was very rude and refused to serve him!"
• "The staff are there but not helpful or particularly friendly like a lot of other theatres I've been to."
• "The staff were a waste of time the shift manager that was on duty was no were to be seen."
• "Sadly our experience was ruined by the lady behind the Bar on the top floor."
• "I did not care for the way in which the same staff member spoke to me."
• "The customer service was so poor. The ladies behind the bar must have looked at me 8 times each, yet did not serve me."

Facilities and Accessibility

Pros:

• "Parking nearby, decent bar for interval drinks and even a couple of private booths if you want to drink in peace!"
• "There were good facilities for those with disabilities."
• "The theatre is a stunning, sympathetically upgraded Victorian venue, which is progressive enough to host both modern and classic productions."
• "Beautiful old fashioned theatre good location right in the middle of Wolverhampton plenty of parking and train and bus station about a 5 min walk."
• "Easy to get to on public transport with the bus and train station just a short walk away."
• "Disabled friendly, card and cash payment available, parking is not available on site but is available nearby."
• "You can travel to The Grand by train, tram, bus or car; plenty of parking within walking distance."

Cons:

• "Poor disabled facilities. Lovely theatre, but the accessible toilet on the ground floor is tiny."
• "No social distancing at all packed in like sardines even though there were seats available."
• "It's a pity they don't put on many plays these days."
• "Difficult to try and park near it."
• "As for the venue itself, it is very old and dated, and the seating on the top of the arena is so tight, dark and hard to manoeuvre around."
• "Disabled toilets only for selected disability that they see fit. Autism is not seen as a reason to use them."
• "I was most disappointed with the service and have refused to attend a show at this theatre."

Value and Pricing

Pros:

• "The price of drinks at the interval were about what you would expect but not overpriced."
• "Drinks and snacks are a reasonable price, just what you'd expect at such a venue."
• "Normally refreshments are extortionate at theatres but pleasantly surprised to have brought three drinks, popcorn and 2 bags of sweets for £20."
• "Great prices for many shows here and 2 fully stocked bars with refreshments and drinks available to buy."

Cons:

• "£4 booking fee? What exactly is that £4 booking fee covering???"
• "However, I did not like the fact that £4 was added onto the ticket price (£20 ticket, £24 total). This is regardless of whether you pay by card or cash."
• "A little pricey but captive audience."
• "Drinks and snacks are extortionate, stalls are rather packed, even more than pre-covid."
• "Prices of refreshments are high but that's the same with most theatres."
• "Totally overpriced beer to almost exponential prices???"
• "Went to see Rockorchestra in the grand theatre, the seats are very compact but ok. I was more surprised about the price for a glass of rose wine £9.25 I do think this is overpriced for the wine you get."

Show Experience

Pros:

• "We saw Rock of Ages. Brill show, funny and full of great music."
• "The show was incredible!"
• "Absolutely fantastic funny show. Absolutely recommend that anyone go see it."
• "Fabulous! The Rock Orchestra was an excellent show."
• "The show 'Chicago' was truly amazing!!! Very enjoyable day..."
• "It was fantastic with superb acting."
• "Fantastic! We watched Mother Goose with Sir Ian Mckellen & John Bishop. Totally outrageous, the most fun and laughter for all ages."

Cons:

• "Enjoyed our night at the grand a beautiful old theater. We went to see Jersey boys and enjoyed the show up to a point. I admit the tickets said limited view so did expect this, but it was at least a ¼ to a ⅓ of the stage i could not see."
• "The show I thought was very disappointing and although similar in script to Susan Hills novel the audience made a comedy out of it which I had not gone to see Very disappointing cannot be compared to the masterpiece of a book."
• "Not my usual rating but very disappointed with the extremely limited view of a recent show (Club Tropicana)."
• "The sound quality in the grand circle was quite poor."
• "Queue outside in the rain finally let in only for the doors to the seats to be closed so squashed everyone in!!!"
• "This review should be ZERO stars but not an option. Rock of Ages show tonight 29th March CANCELLED yet no communication to say this is the case."
• "The show had to stop the audience didn't have a clue what was going on."