Tracie Giles London Reviews Summary

Professionalism and Skill

Pros:

• "Tracie Giles clinic has wonderful, professionally trained and highly skilled technicians."
• "Rosie is just amazing!!! She is super professional and from my first appointment to my last she has put me at ease and filled me with confidence about my treatment."
• "Natasha is very professional and friendly and I highly recommend her."
• "Emma is wonderful, so lovely, professional and an upmost perfectionist. 5*"
• "Technician who treated me was very professional, careful, gentle and great attention to detail, perfectionist."
• "Rosie did the procedure, she's qualified, experienced & skilled & treated me with care."
• "Aside from being lovely Nina is a fantastic artist! I really appreciated her attention to detail and that she is a perfectionist."

Cons:

• "A salon with an employee like the woman I had should also feel very ashamed of itself."
• "I have never came across with such an arrogant customer service (lady with short blond hair at the reception 😳)."
• "be VERY cautious of this place. I made the mistake of going to Carly. She was totally complacent with the procedure - left the anaesthetic for less than 5 minutes and I was in horrendous pain while she was working on my eyelids."
• "First of all I wouldn't even rate them 1 star. They tried too make me pay 600 pounds for eyebrows that were not even."
• "Unbelievably incompetent receptionist it took her over 10 minutes to make the reservation."
• "She literally kicked me out! It was her response for my entirely fair request to give me a discount for the next treatment as there were mistakes made by a technician while doing my eyebrows."
• "Terrible experience. Changed my mind about having my brows done when I didn’t like the technician’s outline on them and she wouldn’t change it until I did and then I was literally held hostage in the shop."

Customer Service and Experience

Pros:

• "The staff are friendly, professional and instil confidence."
• "I got escorted downstairs by Miri who welcomed me and introduced me to my trainer Claire."
• "Amazing experience from the start to the end !! The reception staff was welcoming, smiling, kind and I felt like home."
• "From the point of contact all staff were friendly informative and helpful."
• "The whole team is lovely ! I highly recommend Tracie Giles Clinique."
• "The company is professionally well run. Will be recommending you. Absolutely!"
• "The staff here are so wonderful and welcoming, and they will have you feeling at home in no time."

Cons:

• "However I am just now upset that I was not told about if you have a demo appointment that your top up is £120 but if not you have to go to clinic and pay £550 and there are also no demo top up appointments until late October for a touch up."
• "Well, nobody responded my email or returned my phone calls (all 3 of them)."
• "Had a lip tutorial which didn’t take and they kept the deposit, was not super happy about that."
• "I feel I have been ignored and once they’ve got your money, you can basically go to hell!"
• "Avoid unless you like being treated very badly."
• "DO NOT WASTE YOUR TIME OR MONEY. Booked a treatment only to be told after the consultation, which I was charged £100, that I could not have the treatment as the doctor was not at the office on that day."
• "Absolutely shocking communication and awful treatment by Tracie herself."

Results and Satisfaction

Pros:

• "My eyebrows look absolutely immaculate, beautiful and stunning; I can't stop looking at them."
• "I absolute love my new digital brows."
• "I am OBBSESSED with my new brows."
• "They look like my own brows but 300% better."
• "I’m happy with the result and look forward to the final result in a few weeks."
• "I am over the moon with the result of my eyebrows, the shape is perfect and I have had so many comments on how amazing they are."
• "I LOVE my new brows. They look so natural and suit my face and colouring."