"I visited today Dimples Beauty Salon and was pampered by beautiful and friendly staff, Tania, Goldie, Talita and Jansi."
"It's always wonderful to have my hair done by Marjorie who is a warm and caring person."
"This place is so welcoming. One particular lady by the name of Theresa is so warm and courteous."
"Hairdressers are skilled and lovely people."
"I absolutely love how friendly the staff is."
"Great customer service by fani as always she is the only reason I come to dimples."
"She is very friendly and her work is amazing. Loved the massage."
Cons:
"Terrible manicure. The lady didn’t even take off my previous polish properly before doing the new one so you could see the old one on the edges."
"The girl was clearly not qualified and smelt of sweat."
"The worst beauty salon i have ever been to!"
"The lady with golden bronze hair do my eyebrows she was really bad and very bad at customer service."
"The therapist (with notably poor hygiene) barely communicated at all, just told me to sit in the chair."
"Been waiting 45 minutes to be seen... the European girl at the reception desk doesn't seem to have a clue what's going on."
"Not a great experience!! Staff working there are clearly not wanting the clients to come back."
Hygiene and Facilities
Pros:
"Lovely clean place."
"I was so delighted to see the salon was spotlessly clean."
"The salon is comfortable and the treatment rooms are very private being on the floor above."
Cons:
"Awful experience, the chairs are so dirty and they don’t even clean them after someone has been served on them."
"I asked for a clean towel which was replaced with one that looked just as grubby."
"The salon was also very unhygienic. I saw them use the same towels for multiple customers and they did not clean the hairdressing tools between customers."
"I was surprised they didn't have the right furniture to do a pedicure but still offer the service."
"The whole pedicure service being meh (no hot stones/hot flannels etc)..all for an extortionate price."
"Hands and legs waxing was done so badly that I had wax all over when I left."
"The tools she was using were not sanitised."
Customer Experience
Pros:
"I went for a pedicure which I was happy with."
"I love this Salon! I’ve been going to Dimples Beauty for over a year now!"
"The salon is very relaxed and I do not feel intimidated whereas at other salons I have, especially hairdressers."
"Lovely warm atmosphere and very good service."
"Got a full body wax and eyebrow threading shape up done by Rose she was absolutely amazing very kind very professional."
"The lady who tended to my neck and back was Stephanie, who genuinely is a miracle worker."
"Visited the Hounslow branch and was assisted by Theresa who did a manicure and pedicure for me."
Cons:
"I wasn't even offered my money back!"
"This is the worst establishment and experience I have ever had to endure!!"
"Very disappointed with the whole experience. Very non-professional & are just trying to grab money from customers,"
"I used their services other times, except this time walked in instead of booking and was wildly overcharged."
"Honestly the worst facial I have ever had!"
"The massage was an evil joke… a baby might give a better one."
"Honestly the worst leg wax I have ever received."