Beauty and Pampering Reviews Summary

Staff and Service Quality

Pros:

• "Rosana was so incredibly sweet and has such a joyful spirit!"
• "Very professional staff, super attentive and a treatment that's better than Sports Physio for me."
• "Rosana is a knowledgeable, warm and excellent beautician. Her passion for her work shines through and made me feel totally at ease."
• "Exceptional service and first class results."
• "Not only is Rosana professional and knowledgeable, she is also very friendly and quickly puts you at ease."
• "She made it clear from the start that my comfort and happiness was her priority."
• "I can definitely recommend Rosana, and I know where I'd be going if I was in London."

Cons:

• "Avoid this salon and go pretty much anywhere else."
• "Would give a zero if possible."
• "Disappointment! Complete waste of my time!"
• "First experience with them was great - but it turns out that they are the rudest, most unaccommodating and worst at customer service people I have ever encountered."
• "I had the rudest experience with a lady on the phone here for absolutely no reason."
• "Very pathetic customer service, very rude lady Rosanna."
• "Please never use her services, she was not normal."

Hygiene and Atmosphere

Pros:

• "Hygiene is impeccable."
• "The salon was very clean, with a calming atmosphere."
• "The place is clean and beautiful and as soon as you enter you get a nice vibe."
• "The place is calming and clean."
• "What a wonderful place, very professional people. Very very clean and spotless."
• "Rosana is simply amazing in addressing these. She always tries and accomodate me, plus I think her Studio is the cleanest in london: sterilised instruments for your manicure or pedicure."
• "The salon is decorated to small beautiful details."

Cons:

• "But it was one of my most disappointing salon experiences."
• "The pedicure involved having boiling kettle water poured into the bowl - there is not actual pedicure equipment like other salons."
• "I received calls and messages to my personal phone number from the salons number after posting my experience. They were not pleasant."

Customer Experience

Pros:

• "Every time it is a pleasure to go there and meet them to have a chat together."
• "I walked in a tired, old woman and walked out a youthful girl again!"
• "I enjoyed every moment since I went into the shop comfort 5+ beautiful music in the background Friendly atmosphere."
• "The decor and music created a peaceful energy perfect for pampering."
• "I've never felt so at home and at ease in a beauty centre!"
• "Always a wonderful time here!"
• "Everyone was so friendly and welcoming, professional and understanding."