McDonald's Reviews Summary

Food Quality

Pros:

• "Had a lovely cheese burger here and instead of fries I had a side of pineapple as part of the meal deal."
• "Brilliant food. Food and service stations have a bad reputation but this McDonald's was brilliant. Food was hot and fresh."
• "for the first time my burger looked like the picture, it tasted amazing, the fries were crisp and hot and the coffee was really good"
• "The food came out quick and the quality was exceptional."
• "Very quick service with fresh fries and Freshly made burgers."
• "The food was excellent (for what it is), so if you normally wouldn't even consider it, I would definitely say it might be worth reconsidering if you are passing."
• "The usual menu offerings were consistent with the quality I expect from McDonald's."

Cons:

• "The hamburger tasted very weird, it had too much fluid in it and was soggy."
• "Food was served cold."
• "The food was burnt. I could taste the charred meat and bun."
• "Food is yuck. Avoid if this is typical of this McD location."
• "when the food arrived it was stone cold"
• "Ordered two wraps both were crusty tortilla, like it’s been sitting out for a while."
• "Poor quality food and nothing like the pictures on the menu."

Service

Pros:

• "Everything was clearly labelled, hand sanitisers in appropriate places, instructions how to order, where to stand once ordered and food came out very quick."
• "Staff gladly replaced the chips and a tepid double cheeseburger with piping hot ones."
• "However, the staff were great and really seemed to be enjoying themselves while working there, which made getting food there surprisingly pleasant."
• "Food was well prepped, staff were very pleasant and efficient."
• "Busy motorway service station, very good customer service, prompt service delivery, enough seating area, neat and clean seating area/table."
• "The staff is very helpful and great."
• "The customer service was excellent."

Cons:

• "This isn't fast food. Waited over 20 minutes for a regular meal with a coffee."
• "Stood there for 5min trying to get anyone’s attention but kept getting ignored."
• "Terrible service. Took forever to place an order - food was available, but the front of house organisation seemed non-existent."
• "Worst experience ever, I order a medium meal, basic meal which must be all the time in McDonald's kitchen. Time for processing and collection the food 22 Minutes."
• "Just stopped here for food and a drink. The drink is vile."
• "Really slow service for a McDonalds."
• "Hands down one of the worst McDonald's! Slow staff, cold food and flat coke????"

Cleanliness

Pros:

• "The seated area was nice and clean and the lady looking after the area was very nice, as she stopped to ask how I was."
• "The cleaner went straight over after they left and cleaned after them with a smile on her face."
• "The table area was kept clean and clear by staff, with clearing happening almost immediately."
• "Large car park, drive thru and the full McDonald's range."
• "The cleanest McDonald's I've ever been in!"
• "The cherry on the cake was the brown sauce and ketchup pumps which were clean and full."
• "The restaurant provides a good amount of seating, making it comfortable for customers."

Cons:

• "The place is a disgrace… food all over the floor in the kitchen and burgers and other food all piled up."
• "The place didn't look clean and the bins were full to the point the bin lids were stuck open."
• "Dirty floor area.. Tables not very clean..."
• "Once a customer leaves the place, the tables are not cleaned for the next customer."
• "I was shocked to see how dirty the place was. The bins where over flowing the tables wasn't cleaned."
• "Bins hadn't been emptied."
• "Had breakfast here, short staffed and very dirty."

Atmosphere

Pros:

• "The atmosphere was pleasant, and the ample seating allowed for a relaxed dining experience."
• "A nice flow to ordering and seating in one of the least picturesque service stations ever conceived by god or man."
• "Really nice lassie serving today and very polite and wished me to have a good day."
• "Good place to have a break, going towards to Birmingham very often speed limits or work on motorway slowing down all traffic."
• "Great McDonald's, no self-service displays, so it's like the good old days of asking for food."
• "Coffee and tea are much cheaper than normal service station prices."
• "Very enjoyable experience."

Cons:

• "Its a franchise guaranteed to give you a heart attack or coronary heart disease in time."
• "The whole service station was disgusting no one could follow an arrow, queued for 10 minutes in the McDonald's queue."
• "Staff behind the counter were fighting among themselves as well as screaming profanities."
• "Watching businesses fumble through with their own interpretation of social distancing rules is a constant source of annoyance."
• "The supervisor was truly unhelpful when I lost my keys in their branch."
• "The staff are rude and childish with their behaviour."
• "The behaviour of the staff was shocking too."