Prestige Cars Kent Reviews Summary

Customer Service

Pros:

• "I am so impressed with the professionalism, level of service and friendliness of this dealership."
• "Josh went above and beyond to ensure that my experience was nothing short of exceptional."
• "The service was exceptional from the team who were really supportive and knowledgeable."
• "The exceptional service I received from Josh and the entire staff at Prestige Cars Kent has left a lasting impression on me."
• "The entire team demonstrated an impressive level of product knowledge, ensuring that all my questions and concerns were addressed promptly and accurately."
• "James Kay was really helpful and did his best to help with our car search, he was unpushy and very knowledgeable."
• "Very professional team with no pressure."

Cons:

• "Avoid Prestige Cars Kent if you value a positive car-buying experience."
• "Horrible after sales service. Bought a Toyota CHR 4 month ago from them. Now the car is dead."
• "Worst experience ever. The most unprofessional business and staff including the sales head."
• "If you expect good customer service and clear communication, I'd stay well away from this organisation."
• "Very poor practices as a business and not a professional outfit."
• "Absolute shocking customer service, tried numerous time to get a realistic value of a px and discuss purchasing a car from here."
• "If I could give zero stars for customer service I would. I had a lucky escape; would not want to do any business with anyone who attempts to undermine and belittle customers on the first interaction. Avoid!!"

Vehicle Condition and Pricing

Pros:

• "The car is immaculate and the price was incredibly competitive for my model."
• "The car condition on collection day was immaculate could not believe it was the same car."
• "Car in excellent condition and right on market price."
• "The few small issues I had with scratches were dealt with quickly and the car was in perfect condition before I’d even signed all the paperwork."
• "When I got home I noticed some minor improvements had been made over what the website photos had shown which I was rather pleased about."
• "Great selection of premium high quality cars for every taste. No nonsense sales approach with no hidden prices."
• "Found the right spec C220 Amg sport plus, test drove it and bought it same day."

Cons:

• "An oil leak occurred after the car came back from the service centre."
• "ON TOP of this I now have a ‘restricted performance’ issue and the car is in limp mode and unable to be driven."
• "They love robbing people; DO NOT BUY HERE. They have no integrity; happy to sell cars that don’t function."
• "You sold the car to me with an oil leak, which damaged my parents newly paved drive."
• "The car interior was poorly presented, test drive a little limited."
• "Only had our Evoque 18 months and it already needs a new timing chain and having other issues with loss of power."
• "Proven to have sold a £40,000 car that didn’t work."

Staff and Sales Experience

Pros:

• "Recently purchased a car from prestige cars Kent. I have been blown away by the service given."
• "Prestige cars Kent is honestly the best car dealer I have ever used!"
• "Karen (especially) and Thomas (behind the scenes) were excellent."
• "Patrick for helping me through the process of buying the car, he was definitely the main reason I wanted to go through with it thanks to his top class service."
• "Adam was very accommodating and friendly."
• "Special thanks to Adam for being so helpful and sympathetic with our situation."
• "Amandeep is a true expert and so professional."

Cons:

• "No communication, useless photography dreadful service and unqualified staff."
• "They just want to sign you up to a deal, take your money and then cancel on you literally on day picking your car up."
• "Return to them a year later to be told the car is now worth £32000, when in pristine condition."
• "Avoid if you value your hard earn money."
• "Cool to see some cars out on the forecourt but we primarily went there for my brother, to look for Audi R8’s for him. Entire time we were there not one person came up."
• "STAY AWAY - WATCH OUT! Right from the Start we should have known, 13% APR sounded like a rip off."
• "Full on sales approach wasn't to my taste."