Edward James London - Battersea Reviews Summary

Stylist Expertise

Pros:

• "Charli at Edward James is amazing - She always listens, suggests exactly the right service and the results exceed expectations every time."
• "Adrian worked his magic, super friendly and professional."
• "She cut exactly in a way I asked her too."
• "Adam did an excellent job with my hair"
• "She's been colouring my hair for quite some time now and no one does balayage better then her!"
• "Sumi really worked hard to give me the exact results that I was looking for"
• "She really listens to what I want and takes time to understand my needs at the beginning of every session, and just seems to 'get it'."

Cons:

• "Unfortunately the lady cutting my hair was scissor happy."
• "I've never had thinning scissors used that aggressively before, especially without asking."
• "The gentleman who cut my hair was unprofessional - often looking away to focus on some other conversation - and was really rather unpleasant."
• "the lady didn’t seem interested or doesn’t seem to want to find solutions"
• "The stylist was rushing literally every two minutes between me and to check a lady's hair dye."
• "JEAN, very arrogantly told me that I should have booked that in advance"
• "JEAN came to her and, very rudely I must say, said that she needed to do only 'a rough dry'"

Salon Experience

Pros:

• "The whole experience was just great."
• "The salon is welcoming and very relaxing."
• "The Salon itself has a wonderful ambience, tastefully decorated with a relaxing but vibrant feel."
• "Such a calming oasis! The staff are wonderfully attentive, the place smells divine and I always leave feeling completely pampered."
• "The salon itself feels really special - massage chairs, non-intrusive music, nice lighting."
• "Extras include a lovely head and neck massage on arrival, massaging chairs at the sink, up to date magazines (both luxury and celebrity!) and a relaxing ambiance to decompress in."
• "From the coffee, to the massage and oh yes my hair"

Cons:

• "The salon was super busy, like uncomfortably so."
• "The salon at Clapham was super busy, like uncomfortably so."
• "I had a really bad experience at this salon."
• "I came out of that salon so disappointed"
• "It is unacceptable to pay 80 gbp for a haircut and leave the salon with wet hair and dissatisfied."
• "The basin had no neck covering which made it extremely hard and painful on the back of my neck."
• "a disappointing interaction ....I guess I’ll go somewhere else..."

Value for Money

Pros:

• "Not the cheapest salon in the world but is worth every penny - you certainly get what you pay for."
• "Very reasonably priced"
• "The price is reasonable for Aveda and you can avail rebooking discounts."
• "This is the best salon I've been to and well worth the prices"
• "A bit expensive but worth it! Great service, massages, drinks and snacks offered, the staff are lovely and the place itself is very nice."
• "I felt that it was worth my money"
• "Got exactly the type of colour I wanted - natural and blended with my original colour"

Cons:

• "It was a lot more expensive than I was expecting so I recommend asking that up front"
• "Please don’t waste your time and money at this place because if you have your own opinion about your hair you will be shut down and disrespected like that. EXTREMELY RUDE STAFF !!!"
• "I've recently had to spend a great deal of money in a top Swedish salon in Stockholm with one of their senior stylists (also a teacher at their academy) to fix the problem."

Customer Service

Pros:

• "The staff are, without exception, friendly and helpful."
• "The staff are incredibly friendly."
• "All the staff were so lovely and attentive."
• "Everyone really goes the extra mile to make your visit a pleasant and enjoyable one."
• "The staff are exceptionally friendly from the time a customer walks in, regardless of how busy they are."
• "amazing staff who go out of their way to make it a really good experience"
• "The management team the staff all incredibly professional and friendly."

Cons:

• "A little more communication with the customer would go a long way."
• "I asked for a cup of tea and it arrived after maybe 45 min"
• "Adam didn't have the time to wash my hair so one of the girls that do massages and bring the coffee, a short, red-head, took over instead"
• "the woman scratched my scalp with her nails and rubbed my forehead really hard"