House of Heir Reviews Summary

Quality of Service

Pros:

• "Excellent work every time."
• "Fiz is one of the best hairdressers I've ever been to."
• "I absolutely love my new style! My hair feels wonderful, even on the second day after the cut."
• "Natalia did a fab job of my hair as you can see from the photo."
• "By far the best hair salon experience I’ve had in a long time."
• "I am absolutely in love. I would like to thank the amazing Bella for doing my hair."
• "Very professional and clean salon and I absolutely love my new hairstyle!"
• "This review is specific to the Hair Academy at Heir Generation. I had a bleach and balayage done by Natalia."

Cons:

• "This salon is a one stop shop, more like a one stop joke. So much going on completely unprofessional people."
• "Awful experience. I am writing this review after about 6 months of the incident as most of my hair has experienced chemical cuts."
• "Where do I start... yesterday I had an appointment in this salon to do a balayage and on my arrived for my appointment the girl who received me was anything but pleasant."
• "False advertising! Be aware that they have signs outside saying one price but don’t actually honor it nor have availability to do the service."

Customer Experience

Pros:

• "Always go here whenever we can & sometimes even go just for a quick chat & do get some hair products."
• "I love this place! I have been coming to this hairdressers for 12 years."
• "Everyone is great here, I’ve been getting my hair done by Fiz for about a year now and she is amazing."
• "Fiz is an amazing and wonderful hairdresser. Thanks to her people ask me where I have my hair done and want to go there!"
• "I love coming to Heir Generation. I am always welcomed with such warmth and the creativity and vision of Maresce is inspirational."
• "The staff at Heir Generation are friendly, professional, knowledgeable, and very accommodating."
• "Such a professional bunch of staff, had an amazing and relaxing experience there, would highly recommend to this salon everyone."
• "I had a wonderful experience at heir generation!"

Cons:

• "Manager is loud, obnoxious and has zero people skills, humiliates her staff in front of clients."
• "Bathroom and floors were FILTHY, Beauty treatments are in a tiny cornered off section completely exposed to rest of the salon."
• "They offer cheap prices to compensate for complete lack of talent and professionalism."
• "I decided to leave because it seemed to me to be so unpresentable, I made my reservation almost a month ago because of the good reviews but my experience yesterday was disastrous."