Eton Crop Hair Salon - Bloomsbury Reviews Summary

Staff Performance

Pros:

• "Airi is the best hair designer! It was my first time to cut my hair here, but she did great job."
• "Always perfect, sleek haircut by Kay."
• "Hannah did an absolutely amazing job, she informed me during the whole process of what was being put in my hair."
• "Taiki is not a hairdresser - he is a magician! From long, boring hair he transformed it to a short & sexy one!"
• "Hiromi was amazing! She was very patient and professional, and she managed to deliver exactly the style we discussed together."
• "Tomomi is an excellent hairdresser with exceptional skills."
• "Edward is very professional and friendly. He designed the haircut for me by combining the photo I showed him and my actual situation."

Cons:

• "During my second visit, the hair stylist, Hannah, does not give me the cut I wanted."
• "The hairdresser cut my hair too short... We have talked about the length and I really hope they could stick to the plan like I said."
• "There’s nothing I can do to save my haircut from the mess she made, and all I can do is to stop people from choosing this place."
• "Please DO NOT have Airi cut your hair. It’s the WORST haircut I’ve ever had."
• "The stylist who cut my hair is very friendly and very polite and he tries his best to listen to you. However, sometimes I felt that he doesn't understand what I was saying/what I wanted due not speaking the best English."
• "I showed her pictures of what I wanted, and the communication went just so well that I thought she understood, which she actually didn’t."
• "It was an unprofessional and disappointing experience, and I would not recommend Takii or the salon to anyone."

Salon Atmosphere

Pros:

• "The atmosphere at the salon also has a touch of Japanese culture, simple, refined and respectful."
• "The atmosphere was relaxed and I was really happy with the result."
• "Eton Crop Hair Salon is very welcoming and relaxing."
• "The salon is beautifully designed with clean environment, comfortable seats, and always fragrant scent."
• "Every single detail of hairdressing experience is well thought through, from taking your coat to the warming shoulder massage."
• "The salon is nice and clean. I loved the downstairs decor :) and beautiful little features."
• "It is when I stepped in Eton Crop and felt the welcoming and relaxing ambience, I knew I made the right choice for hairdressing after the lockdowns."

Cons:

• "However, the Japanese receptionist (the young Japanese man with bright orange hair) was unbelievably rude despite my politeness."
• "It was extremely frustrating and disrespectful, and it made me feel like I was an inconvenience to him."
• "There was no massaging at all and it was just a simple 2 min basic wash with shampoo and rinse off. (no conditioning)"

Customer Service

Pros:

• "Amazing experience today, the staff were very friendly and welcoming."
• "The staff are all very friendly, polite, professional and AMAZING hairdressers!"
• "A fantastic salon in London! The staff are all very helpful and professional."
• "I have been coming here for 10 years. I have always received excellent service from all members of staff."
• "I am satisfied with the whole experience and would definitely re-visit or recommend it to my friends!"
• "Very good service. I was reminded about my appointment as I had forgotten the time and that was much appreciated."
• "Wonderful service and amazing advice and treatment given!"

Cons:

• "Extremely disappointed in this place."
• "I am quite disappointed after my haircut... Eton Crop is definitely not the best Japanese Hair salon."
• "Don't have Airi cut your hair... She was rude and condescending during the haircut."

Value for Money

Pros:

• "Professional and very nice! Got the straightening and cut service. Very satisfied with the straightening result."
• "The salon itself is very professional and you get what you pay for."
• "Eton Crop gift you not only a superb haircut but also a relaxing experience."

Cons:

• "The price has been raised since after the pandemic due to the increasing prices of products, which is understandable. So, it might be a bit pricey to go there frequently."
• "It also cost £70 for me to lose all my long hair and have a bad haircut."