Elevate Reviews Summary

Customer Service

Pros:

• "The customer service was second to none!"
• "Everyone from the customers to the stylists were so welcoming and friendly, such a great vibe in the salon."
• "The salon staff and owner Carl also were friendly and professional."
• "All of the staff were professional, friendly and welcoming."
• "They were all very professional and friendly which made the overall experience extremely pleasant and comfortable."
• "The customer service you receive from these guys is so good!"
• "I received a warm greeting from professional and friendly staff."

Cons:

• "I felt there was a lack of organisation."
• "I had intentionally booked with another stylist to get an earlier start only to have my appointment start an hour later than intended."
• "So, I wasn’t really made to feel special and it didn’t make me want to come back to spend £367 which was what they quoted me."
• "Sometimes getting them on the phone is difficult either the number is busy or the phone rings out when you do finally get a hold of them."
• "And to make matters worse I got overcharged even after I paid deposit in advance I only realised hours later."
• "Do not go to this place you will wait hours to be seen they will overcharge you and bully you to pay."
• "The lack of organisation, consideration and respect of clients time makes the service extremely poor."

Salon Atmosphere

Pros:

• "Good music and great vibes in the salon."
• "The salon has a great vibe, the staff are really friendly, professional and I loved how they looked after customers."
• "The atmosphere was bubbly, warm with great music."
• "You walk in and the energy is right."
• "The salon always has an inviting energy."
• "Always a great vibe & atmosphere. 10/10 customer service & very pleasant staff."
• "The atmosphere is so welcoming and professional."

Cons:

• "The temperature in here was absolutely freezing."
• "Very awful experience I had with them."
• "One of the worst ghetto salons ever with people eating and disorganised shambles never again will I go there terrible."
• "I had an extremely terrible experience at this salon because of the owner Carl Campbell."
• "You can’t pay me to return."
• "I won’t be going back personally because of the terrible customer service I received and the complete disregard for my time."
• "Avoid for natural hair. I’ve had two bad experiences at this salon with getting my hair cut."

Stylist Expertise

Pros:

• "Carl has styled my hair twice now and has done a great job both times. From the cut, the aftercare advice to the styling, it has all been top notch."
• "I am 10000% impressed with my hair - Jonathan you are a STAR - talent beyond belief :)"
• "Carl even gave me some great advice regarding aftercare."
• "Very professional and friendly hairdressers and service."
• "I had a wonderful appointment with Jonathan who taught me a lot about my hair."
• "Friendly, professional, she understood the result I was looking for and executed it perfectly."
• "Latisha was so knowledgeable regarding my hair type, products to use & skills for me personally."