Gianni's Italian Restaurant Reviews Summary

Food Quality

Pros:

• "Our food was absolutely lovely and tasty. We got a pizza and spaghetti bolognese."
• "Highly recommend visiting here. Ordered a few spritzers which were good as well."
• "Honestly, hands down the best food I’ve tasted. The lasagne is to die for."
• "It was a pleasure and a challenge for the 2 of us to get through the 16 slices, but they were all so gorgeous we managed it."
• "The pizza and garlic bread were value for money and quite nice."
• "The pizza we chose looked good."
• "The food is exceptional, my partner had the fish stew, which by all accounts blew her socks off."
• "Really delicious food, we shared an Arancini starter, both had pinsa and had dessert (gelato and tiramisu)."

Cons:

• "The pizza we chose looked good, but it was absolutely not tasty."
• "The food was not bad but not great; the lasagna was the best!"
• "The halloumi sticks tasted off/sour."
• "Staff were lovely but, had a few too many for how busy it was! Food was okay! Tasted lovely but only just warm."
• "Service was OK, the food was horrendous. I had the pollo della casa and it was absolutely coated in course black pepper."
• "Catastrophic. Overpriced and expensive for tiny child size portions, dirty and uncleaned plates and bowls, hair was baked into the pizza."
• "I had spagetti seafood meal yesterday and this dish has much to improve. The pasta was overcooked and the seafood was from frozen with a tasteless runny sauce."
• "Is not a good Italian. It's ok. Could be better. Spaghetti served with no Parmesan, no spoon to help serve. Carbonara with no flavour."

Service

Pros:

• "Excellent waiters, polite and smiling."
• "The staff here are just full of smiles and so patient."
• "The staff were so friendly and sweet."
• "We were welcomed with a smile and the ladies were so lovely throughout our meal."
• "Great service, the staff were so friendly and attentive. A lovely family atmosphere."
• "The service was really good and accommodating and the waiters were happy to assist."
• "The service was friendly, swift and excellent. The owner came and spoke with each table of customers and was delightful."
• "Thank you to the staff of Gianni’s for three delicious meals at the restaurant during our stay in Eastbourne this week."

Cons:

• "Service was a bit slow, not sure if that was due to it being half full or just us."
• "Service change had been added to our bill, and the service wasn't brilliant!"
• "Having been a few times to Gianni's we came along there again last evening at 8-15pm... The food is lovely here but whatever this man's problem is either personal or professional needs addressing."
• "Service was horrible and they don’t accept separate payments. The Toilets were not working."
• "Even though half of the Restaurant was empty we had to wait half an hour for a table."
• "Comical service. Lots of staff doing very little and pathetically unattentive."
• "The local is really nice and well located close to the beach but the personal is sour and NOT PROFESSIONAL."
• "Very disturbing and vulgar customer service. Shocking experience. We left this place sad and verbally abused."

Ambiance and Decor

Pros:

• "The vibe was lovely."
• "The atmosphere was a vibe and the service was quick."
• "The restaurant had nice decor and a nice atmosphere."
• "A really nice Italian restaurant in Eastbourne."
• "Looks like a small restaurant from the front but is large inside as it extends into the back."
• "The venue itself is deceptive in that it's like the TARDIS! Clean throughout and very tastefully decorated."
• "Great atmosphere 😊not far from seaside the location is a bonus🌞"
• "Very pretty restaurant with some nice touches. Great food and service."

Cons:

• "Of the minuses, terribly uncomfortable wooden furniture, you won’t sit for a long time."
• "The worst thing was that it was very difficult to cut the crust of the pizza."
• "It's a classic tourists trap!"
• "And then let’s talk about the bathrooms. Oh wait, I meant bathroom, because there is only one bathroom for the whole restaurant."
• "Not safe. Servers don't wear face coverings and no hand sanitising in sight."
• "We got there at 4:45, went in and got told to wait for 15 mins as the chef needed more time, which was fine. When we went back at 5:00 we got told to wait another 15 mins."
• "Only 2 mains! Rest was pricey pasta and pizza dishes. This is more a basic trattoria than a restaurant."
• "We had spag balls very nice but the serving staff were a bit glum went to toilet which had a sliding door had to be rescued by my husband couldn't get out."