Address: 1, 1a High St, Hounslow TW3 1RH, United Kingdom
Phone: +442085705881
Rating: 4.1
based on 210 reviews.
Service
Pros:
"Had a wonderful and great experience. Food was on point & the staff were incredible."
"Amazing service for our large family on a busy Friday night."
"Really good food. Came here thrice. The service was excellent."
"Your usual Nandos with great service and food!"
"Lovely staff, very quick polite and helpful after a small issue with delivery driver."
"Push and nadiya had amazing customer service staff were all very friendly but these 2 staff members stood out for there respect towards us as customers I really think they deserve a pay rise this type of service should be rewarded."
"A big thank you to Claudia the manager! As a family we visited today, an error occurred and Claudia dealt with it efficiently and professionally."
Cons:
"Not a pleasant place to visit. First of all it is very noisy, no parking, and staff isn't very friendly."
"It’s not that the actual service was poor, but they severely need more staff and need a manager to organise things."
"Highly unprofessional managers.. i went there at 9:50 to have quick dinner.. i was told that the restaurant is closed and unable to order while other customers were having food."
"Poor service. Not like other nandos. Busy and disorganised. Nothing has changed in the years I have lived near this one."
"Service was really slow, staff weren’t the most friendly."
"Horrible staff. Very incompetent and lack basic communication skills."
"Very unsatisfactory but nandos was my all time favourite restaurant."
Cleanliness
Pros:
"The restaurant is nice and generally clean."
"I could also see that they work hard to keep the restaurant tidy."
"Deco and atmosphere was very clean and pleasant."
"Restoring my respect for nandos... The staff were friendly, the service was fast and the food was tasty."
"The interior is quite spacious and cosy at the same time, the artwork is also very unique."
"Very nice and organised place with many staff to accommodate for busy times and any problems."
"Visited Nandos for the first post lock down. They have organised social distancing and proper restrictions very well."
Cons:
"Good Food and Staff. But the place stinks, even the cutlery."
"The place is filthy. The tables was greasy, the chairs hadn't seen a clean in months."
"Bean burger was cold in the middle and tables were dirty."
"I have been here a number of times, my last visit I found the restaurant dirty, my table despite being cleaned was sticky from its sides."
"Second was how dirty that Dyson hand dryer is. Groce."
"The environment was too nasty and unhealthy unhygienic."
"Store is very dark most of the times. Also looks like unhygienic."
Food Quality
Pros:
"The food was delicious, the ones they did have."
"Good food at a good price. Love the chicken liver! And the food was served immediately."
"Food is delicious and filling."
"We ordered family platter which is enough for 4-6 people with lots of side dishes. It was cooked to perfection and we enjoyed our meal."
"This was my first time at a nandos, and I wasn't sure what to expect, but it was amazing."
"Food was amazing as it is always in Nando's. I find Nando's food heavenly... The best chicken I had on the planet."
"Great food...tried chicken liver based on the feedback from one of my friend, its yummy."
Cons:
"The chicken is bland and dry. The chicken has no taste inside and is not marinated for longer any more."
"The food here was the worst food that I have had at a nandos. It arrived cold with items from our order missing."
"Nothing special. Chicken is standard and only tastes good because of the sauces used."
"The chicken was too dry and firm, somewhat tasteless."
"Ordered Nandos for delivery this evening. Food was so disappointing arrived within 40 mins but was cold, chicken was also dry, tasted as though been cooked ages ago."
"Grilled chicken and the rest of the food was average, I found a drop in quality and presentation standards."
"The chicken felt quite mushy and thick, did not taste the peri peri."
Ordering Experience
Pros:
"You order using the mobile system by scanning a QR code which simplifies things as you don't even need to leave your seat anymore."
"The order was ready on the promised time."
"Post COVID Nandos as well has introduced the app to place orders to table... Food was delivered on time as well."
"Well organised, especially for Covid times. Strict queuing system in place via a QR code, ensuring details for your party are captured."
"Great service, food as usual good. Host made me feel welcome, and he offered some complementary olives."
"Great family lunch on Sundays: olives as a starter while we are waiting for the mains."
"The staff was also friendly and very welcoming."
Cons:
"Food itself was fine but there was no forks for a long time and also there wasn’t any sauces apart from peri peri mid/hot had to wait for others to finish to be able to get them."
"Ordered online for collection. I was given 20:35 collection time. It was a complete chaos in restaurant as I arrived."
"After waiting long for my order.i was told that they couldn't locate me and they're giving me a refund without asking if i still want the order."
"These guys do not know how to prioritise orders. There is a massive poster which says beat the queue by ordering online. I ordered online at 4:35PM for pick up at 5:30PM. 5:59 and I am still waiting for my food."
"Had to use app to order food, but the order was lost, which meant order took far longer than expected."
"NEVER ORDER FROM SCAM OUTLET Nandos Hounslow...ordered a big order for two families (£150), driver arrived later with about £25 of food and told us motorcycle coming with rest of order."
"Yesterday, i made a £60 order of food. Nandos paper carrier bags are rubbish. the bag torn less than 5 minutes after leaving their shop."