Nando's Hounslow Reviews Summary

Category: Restaurant Hounslow

Address: 1, 1a High St, Hounslow TW3 1RH, United Kingdom

Phone: +442085705881

Rating: 4.1
based on 210 reviews.

Service

Pros:

  • "Had a wonderful and great experience. Food was on point & the staff were incredible."
  • "Amazing service for our large family on a busy Friday night."
  • "Really good food. Came here thrice. The service was excellent."
  • "Your usual Nandos with great service and food!"
  • "Lovely staff, very quick polite and helpful after a small issue with delivery driver."
  • "Push and nadiya had amazing customer service staff were all very friendly but these 2 staff members stood out for there respect towards us as customers I really think they deserve a pay rise this type of service should be rewarded."
  • "A big thank you to Claudia the manager! As a family we visited today, an error occurred and Claudia dealt with it efficiently and professionally."

Cons:

  • "Not a pleasant place to visit. First of all it is very noisy, no parking, and staff isn't very friendly."
  • "It’s not that the actual service was poor, but they severely need more staff and need a manager to organise things."
  • "Highly unprofessional managers.. i went there at 9:50 to have quick dinner.. i was told that the restaurant is closed and unable to order while other customers were having food."
  • "Poor service. Not like other nandos. Busy and disorganised. Nothing has changed in the years I have lived near this one."
  • "Service was really slow, staff weren’t the most friendly."
  • "Horrible staff. Very incompetent and lack basic communication skills."
  • "Very unsatisfactory but nandos was my all time favourite restaurant."

Cleanliness

Pros:

  • "The restaurant is nice and generally clean."
  • "I could also see that they work hard to keep the restaurant tidy."
  • "Deco and atmosphere was very clean and pleasant."
  • "Restoring my respect for nandos... The staff were friendly, the service was fast and the food was tasty."
  • "The interior is quite spacious and cosy at the same time, the artwork is also very unique."
  • "Very nice and organised place with many staff to accommodate for busy times and any problems."
  • "Visited Nandos for the first post lock down. They have organised social distancing and proper restrictions very well."

Cons:

  • "Good Food and Staff. But the place stinks, even the cutlery."
  • "The place is filthy. The tables was greasy, the chairs hadn't seen a clean in months."
  • "Bean burger was cold in the middle and tables were dirty."
  • "I have been here a number of times, my last visit I found the restaurant dirty, my table despite being cleaned was sticky from its sides."
  • "Second was how dirty that Dyson hand dryer is. Groce."
  • "The environment was too nasty and unhealthy unhygienic."
  • "Store is very dark most of the times. Also looks like unhygienic."

Food Quality

Pros:

  • "The food was delicious, the ones they did have."
  • "Good food at a good price. Love the chicken liver! And the food was served immediately."
  • "Food is delicious and filling."
  • "We ordered family platter which is enough for 4-6 people with lots of side dishes. It was cooked to perfection and we enjoyed our meal."
  • "This was my first time at a nandos, and I wasn't sure what to expect, but it was amazing."
  • "Food was amazing as it is always in Nando's. I find Nando's food heavenly... The best chicken I had on the planet."
  • "Great food...tried chicken liver based on the feedback from one of my friend, its yummy."

Cons:

  • "The chicken is bland and dry. The chicken has no taste inside and is not marinated for longer any more."
  • "The food here was the worst food that I have had at a nandos. It arrived cold with items from our order missing."
  • "Nothing special. Chicken is standard and only tastes good because of the sauces used."
  • "The chicken was too dry and firm, somewhat tasteless."
  • "Ordered Nandos for delivery this evening. Food was so disappointing arrived within 40 mins but was cold, chicken was also dry, tasted as though been cooked ages ago."
  • "Grilled chicken and the rest of the food was average, I found a drop in quality and presentation standards."
  • "The chicken felt quite mushy and thick, did not taste the peri peri."

Ordering Experience

Pros:

  • "You order using the mobile system by scanning a QR code which simplifies things as you don't even need to leave your seat anymore."
  • "The order was ready on the promised time."
  • "Post COVID Nandos as well has introduced the app to place orders to table... Food was delivered on time as well."
  • "Well organised, especially for Covid times. Strict queuing system in place via a QR code, ensuring details for your party are captured."
  • "Great service, food as usual good. Host made me feel welcome, and he offered some complementary olives."
  • "Great family lunch on Sundays: olives as a starter while we are waiting for the mains."
  • "The staff was also friendly and very welcoming."

Cons:

  • "Food itself was fine but there was no forks for a long time and also there wasn’t any sauces apart from peri peri mid/hot had to wait for others to finish to be able to get them."
  • "Ordered online for collection. I was given 20:35 collection time. It was a complete chaos in restaurant as I arrived."
  • "After waiting long for my order.i was told that they couldn't locate me and they're giving me a refund without asking if i still want the order."
  • "These guys do not know how to prioritise orders. There is a massive poster which says beat the queue by ordering online. I ordered online at 4:35PM for pick up at 5:30PM. 5:59 and I am still waiting for my food."
  • "Had to use app to order food, but the order was lost, which meant order took far longer than expected."
  • "NEVER ORDER FROM SCAM OUTLET Nandos Hounslow...ordered a big order for two families (£150), driver arrived later with about £25 of food and told us motorcycle coming with rest of order."
  • "Yesterday, i made a £60 order of food. Nandos paper carrier bags are rubbish. the bag torn less than 5 minutes after leaving their shop."

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