Instyle Kitchens & Bathrooms Reviews Summary

Customer Service

Pros:

• "From the first call explaining what I was looking for as it was pretty bespoke and unique, I was instantly put at ease as they knew exactly what I was looking for."
• "The team kept me informed throughout the process."
• "The staff in the office were prompt in response to any queries and the guys were all diligent, always polite, incredibly tidy and ultimately completed everything to a very high standard."
• "Sharon kept us appraised the whole way along and resolved any issues we had extremely quickly."
• "Ladies in office Margaret, Claire and Sharon always on hand to answer any questions I had."

Cons:

• "The company have been back out 3 times & still a shambles, now refusing to answer any of my emails."
• "I called today to arrange a visit and quote for a new kitchen. I was asked if I had a partner and was then told I can’t have a visit unless he is present."

Quality of Work

Pros:

• "The fitters were great always turned up on time and worked quickly and efficiently to get the job done in the time scale promised."
• "Mark and Jamie were efficient, competent and respectful to both ourselves and our property."
• "The installation and tiling guys were great and the work was carried out to a high standard."
• "Stuart was brilliant and, as can be evidenced from the pictures, did a fabulous job."
• "The final product looks excellent and Instyle are highly recommended."

Cons:

• "The bathroom wasn't too bad apart from causing a leak & making a hole in the newly plastered kitchen ceiling & then tried to blame my gasman."

Professionalism

Pros:

• "All staff, fitters and specialist tradesman friendly and professional, a great standard of workmanship and finish, while being very respectful of our home."
• "Brilliant company, would highly recommend. The customer service was excellent and their trades people and fitters are top class."
• "Boys who done installation Callum, Connor and Stuart were fabulous. Outstanding workmanship and so friendly and respectful."

Cons:

• "Avoid at all costs, I now have to go down the legal route. Worst company I have ever dealt with."

Aftercare

Pros:

• "We had two very minor issues after the team left, a small leak under wash hand basin and a couple of marks on one bit of grout on the floor... Guys turned up and very quickly resolved the 2 minor issues."
• "Had a minor issue with one of our toilets a few months after installation and they were there first thing the next day to fix it."

Cons:

• "After having the keys to my house for nearly 4 weeks when I went to see the kitchen it was like a building site."

Overall Satisfaction

Pros:

• "I am so pleased with the bathrooms and just love to show them off to my friends and family."
• "Utterly delighted with the efforts of everyone."
• "Absolutely delighted with my new kitchen."
• "We are absolutely delighted with our new bathroom."

Cons:

• "The kitchen is a different story... the owner phoned & threatened to sue me if I didn't take a comment down that I had put on their fb page."